Claims Governance Lead

2 weeks ago

Sydney, New South Wales, Australia Chubb Full time

Chubb is the world's largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally\

Your Role


This role will be part of the Claims Operations team and will provides support to the AU and NZ Claims team while handling "Claim employee Onboarding, managing financial authority documents, processing payments, running checks on system authority and other Claims administrative activities" within agreed timelines and SLAs.


The deliverables include measurable and time-bound activities, where demonstrating the ability to clearly communicate with all stakeholders, multi-tasking and prioritize work/queries across all aspects of the role, are key to its success.


Your Responsibilities

  • Manage Staff Onboarding & Exit
  • LOAs, Onboarding forms and IT tickets
  • Organizing Induction sessionANZ claims Village (Intranet site) updates
  • Tracking of onboarding activities
  • Management of Master Staff list and LOAs
  • Review & process Invoices & Staff expenses in Chubb systems for payments
  • Perform regular checks on Staff's financial authority in claims systems
  • Document processes and maintain the currency of such documents
  • Support Claims Operations team (as required) that include but not limited to
  • Processing financial transactions (Reserve, IN/EX, receipts etc.) in Claims Systems
  • Providing audit support: Data/evidence gathering, responding to queries
  • Processing claims related invoices in Claims systems
  • Claims support during CAT, Peak or during low capacity scenarios (Triage & register claims, process payments etc.)
  • Perform analysis or any other miscellaneous request for claims

Your Skills & Experience

  • Business acumen skills and understanding of the fundamental components of a claims department's operation and its associated data
  • Team spirit, training and Leadership
  • System/claims process technical knowledge
  • Prioritisation and time management
  • Administration experience preferable
  • 5 years + experience in managing processes (preferably in finance/insurance industry)
  • Proficient system user and processorientated
  • Process driven mindset; ability to identify and flag risks
  • Stakeholder Management


Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued.

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally.

Some additional benefits offered include a flexible working approach via our "My One Thing" initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.


  • Flexible Work Arrangement

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