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Manager - Child Protection Conferencing

3 months ago

Brisbane, Queensland, Australia The State of Queensland Full time

Justice and Attorney-General (Organisation site)
Dispute Resolution Branch; Community Justice Services; Women's Safety and Victims and Community Support; Brisbane City

The CPCU Manager is responsible for the management and leadership of the Child Protection Conferencing Unit (CPCU) of the DRB. The role manages the operation of a team of Intake and Business Support Officers and also a panel of State-wide convenors that provide service regionally. The role is instrumental in delivering culturally appropriate, trauma-informed, and accessible dispute resolution services for court referred child protection conferences.

This leadership position is responsible for supporting innovation, performance, planning and process improvements, monthly reporting on the performance of the team, effectively engaging with stakeholders, and managing staff. The CPCU Manager reports to the Director, Dispute Resolution Branch.

The position is located in the Brisbane CBD.

Dispute Resolution Branch
At the DRB, we are committed to investing in our staff and working with them to develop their careers. As our staff progress through their careers, we offer a range of learning opportunities to support the development of their technical expertise, interpersonal and professional skills, and management and leadership capability. We encourage our staff to take responsibility for their learning and professional development. All DRB staff are encouraged to become nationally accredited mediators, and to use and build their mediator skills in addition to their job specific skills.

Technical skills, abilities and cultural capability

  • Provide strategic and operational leadership and management of the Child Protection Conferencing (CPC) team throughout Queensland in accordance with relevant legislation, directives, policy and procedures;
  • Ensure the delivery of best practice dispute resolution services in the context of CPC and to ensure a trauma informed, culturally appropriate consistent and coordinated approach to the provision of conferences;
  • Consult, liaise and collaborate with key stakeholders, relevant government and non-government agencies involved in CPC to build strong working relationships, anticipate and respond to client and stakeholder needs, including needs of diverse communities, and manage expectations;
  • Provide leadership, guidance and supervision to a state-wide panel of Conference Convenors, ensuring they make use of individual and team capabilities, are trained, equipped and supported in their role to ensure quality outcomes for children;
  • Manage the human, financial and information resources of the CPC team and service to ensure timely and financially responsible delivery of service throughout the state and to enrich our culture of respect and inclusion.
  • Initiate and drive the design, development and implementation of efficient and effective business processes and systems for CPC, ensuring high performance;
  • Manage the collection, collation and analysis of performance measurement data for Departmental reporting purposes, external reporting and internal management purposes;
  • Contribute to a positive team culture, focusing on collaboration, health and wellbeing, communication, providing complex case advice and making the service more accessible to people from diverse backgrounds including First Nations people;
  • Undertake other duties as identified by the Director.

How to apply
Apply via Smart Jobs and submit:

  • Your resume pages recommended).
  • A cover letter (maximum 2 pages) explaining why you would like to work for us, and how your skills and experience meet the requirements for the role.
  • It is recommended that your letter be in Arial Font size 11 for ease of reading by the panel.

Should you need support with your application and/or interview for this role, please contact the person nominated at the top of the role description to discuss your needs. We are happy to assist where we can.

Valuing equity and diversity
The Department of Justice and Attorney-General values equity and diversity. Please include information in your application that will help us understand how you could contribute to our workforce diversity.

Let us know if we can help you participate in the recruitment process. Our commitment to cultural safety, equity and diversity means that our selection decisions are not influenced by whether an applicant needs assistance or a subsequent workplace adjustment.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

Please ensure you download all attachments and follow the instructions on how to apply.

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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.