Chief Customer Experience Officer

2 weeks ago

Sydney Western Suburbs, Australia Trak Recruiting Full time

Contract Type:

  • Permanent
  • Location:
  • Western Sydney, New South Wales
  • Industry:
  • Fashion & Retail Head Office Roles
  • Salary:


Negotiable
  • Start Date:
- asap
  • Reference:
  • BBBH10161_ Contact Name:
  • Garry Connell
  • Job Published:
  • February 06, :34
    Chief Customer Experience Officer
  • Enhance customer experiences and grow sales across ANZ store network, wholesale, commercial &digital trading businesses.
  • Motivate and lead a team while building a culture of empowered accountability.
  • GM Stores or Head of Retail background with Ecomm responsibility is ideal.


With 150 stores spread across Australia and New Zealand and the arrival of a new CEO, this already successful retail market leader is about to further transition and grow with its recognised offer of quality, range, and value for money the cornerstone of its success.

Reporting to the CEO this newly created C level role is responsible for growing sales and enhancing customer experience across all channels of the business through supporting the development of strategic programs and then leading the implementation and execution to ensure continuous improvement.


Specific areas of importance include:
- ensuring customer interactions are done in line with customer expectations through strategic and operationally excellent programs.
- development and implementation of growth strategies within sales channels
- partner with the senior team to create and implement clear procedures and guidelines to be implemented within the sales channels.
- monitor KPIs
  • Team engagement, Team retention, Net Promoter Score, Revenue, Margin, Cost of Doing business.
  • Build a collaborative culture that strives for excellence through empowered accountability.

Other qualities sought include:

  • Solid commercial, financial and analytical skills
  • Demonstrated knowledge in building best practice customer experience delivery across multi channels.
  • Strong decisionmaking ability
  • Ability to deliver top quartile team engagement through development and delivery of training programs in collaboration with HR team to help build team capability through implementation of appropriate learning pathways and succession plans.
  • A real passion and excitement for the retail industry the levers within and the future it holds.
  • Relevant business qualifications (preferred).

To apply, please provide a word document CV and direct to Garry Connell using the appropriate link and quoting reference #10161.

  • Chief Customer Experience Officer

    2 weeks ago

    Sydney Western Suburbs, Australia TSHR Full time

    Chief Customer Experience Officer Enhance customer experiences and grow sales across ANZ store network, wholesale, commercial &digital trading businesses. Motivate and lead a team while building a culture of empowered accountability. GM Stores or Head of Retail background with Ecomm responsibility is ideal.With 150 stores spread across Australia and New...

  • Chief Customer Solutions Officer

    2 weeks ago

    Sydney Western Suburbs, Australia Trak Recruiting Full time

    Contract Type: Permanent Location:Western Sydney, New South WalesIndustry: Trak Executive Search Salary: Negotiable Start Date:- asap Reference: BBBH10160_ Contact Name: Garry Connell Job Published:February 06, :06Chief Customer Solutions Officer Lead the Merchandise and Planning teams to deliver maximum customer solutions. Motivate and lead a team while...

  • Junior Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia The Customer Experience Company Full time

    What to expect:Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation.We value our people, create space for them to lead and innovate, and work within...

  • Executive Assistant to Chief Property and Retirement Living Officer

    2 weeks ago

    Western Suburbs, Australia Amana Living Full time

    Why Choose Amana Living? Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and...

  • Executive Assistant to Chief Property and Retirement Living Officer

    3 weeks ago

    Western Suburbs, Australia Amana Living Full time

    Why Choose Amana Living? Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and...

  • Experience Leader

    4 weeks ago

    Sydney, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Chief Technology Officer

    2 weeks ago

    Sydney, New South Wales, Australia Davidson Full time

    Chief Technology Officer Exciting opportunity to act as a change agent for the business and IT strategy Senior position advising the CEO, Board, and Executive Work with purpose, for a member-based organisation The RCPA is the leading organisation representing Pathologists and Pathology Senior Scientists in Australasia. For those who are not already...

  • Chief Operations Officer

    3 months ago

    Sydney, Australia UMENCO Full time

    Brand StoryThis noted womenswear brand is a leader in the Australian fashion landscape. Its pieces are luxurious and fashion-forward, and its collections balance contemporary design intelligence with timeless construction. Role OverviewUMENCO is seeking an experienced Chief Operations Officer with strong leadership experience to join one of Australia’s...

  • Marketing & Campaign Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Customer Experience Full time

    Marketing & Campaign Officer Fulltime, ongoing opportunity (35 hours per week) Location: Sydney CBD, hybrid/flexible working arrangements available. Offering a competitive salary of $101,947 up to $112,849, plus employer's contribution to superannuation and annual leave loading.About usAt NSW Trustee and Guardian, we protect, promote, and support the rights,...

  • Executive Assistant to Chief Audit

    4 weeks ago

    Sydney Western Suburbs, Australia Nepean Blue Mountains Local Health District Full time

    **Employment Type**: Permanent Part Time **Position Classification**: Administration Officer Level 5 **Location**:Station St. Penrith **Remuneration**: $35.32 - $36.17 per hour **Hours Per Week**: 24 **Requisition ID**: REQ422596 **Applications Close**:20/08/2023 - With _ **_CORE _**: - Values of _ **_C_**: - ollaboration, _ **_O_**: - penness,...

  • Chief Operating Officer

    2 weeks ago

    Sydney, New South Wales, Australia Executive Quarter Full time

    Aged & Disability Support (Community Services & Development) Full time Add expected salary to your profile for insights Key executive leadership role within an iconic Aged Care organisationOperational responsibility for 3500 staff across 23 facilitiesPart of a contemporary, collaborative and high performing executive team Chief Operating Officer,...

  • Marketing & Communications Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Customer Experience Full time

    Marketing & Communications Officer Fulltime, ongoing opportunity (35 hours per week) Location: Sydney CBD, hybrid/flexible working arrangements available. Offering a competitive salary of $101,947 up to $112,849, plus employer's contribution to superannuation and annual leave loading.About usAt NSW Trustee and Guardian, we protect, promote, and support the...

  • Chief Executive Officer

    2 weeks ago

    Sydney, New South Wales, Australia Morton Philips Full time

    11/2/2023- _Exciting Leadership Role to build on recent ASX Listing__ _:- _Australia's largest Heat Exchange Manufacturer and Supplier__ _:- _International Business with a Comprehensive Manufacturing & Distribution Network__ _The Adrad Group is looking for an experienced and accomplished Chief Executive Officer (CEO) to develop and take the business to the...

  • Chief Financial Officer

    2 weeks ago

    Sydney, New South Wales, Australia UMENCO Full time

    Brand StoryThis noted RTW brand is known for its universal wardrobe staples and is recognised as one of Australia's leading contemporary retailers. Role OverviewUMENCO is recruiting a group Chief Financial Officer for a high-growth Australian RTW brand with a significant retail footprint. In this role, the Chief Financial Officer will be responsible for...

  • Chief Financial Officer

    4 weeks ago

    Sydney, Australia UMENCO Full time

    Brand StoryThis noted RTW brand is known for its universal wardrobe staples and is recognised as one of Australia’s leading contemporary retailers. Role OverviewUMENCO is recruiting a group Chief Financial Officer for a high-growth Australian RTW brand with a significant retail footprint. In this role, the Chief Financial Officer will be responsible for...

  • Chief Risk Officer

    2 weeks ago

    Sydney, New South Wales, Australia Ethos BeathChapman Full time

    Ethos BeathChapman are proud to be leading the recruitment campaign for a dynamic, multi-national, financial services organisation as they look to appoint a Chief Risk Officer.About the Role: As the Chief Risk Officer, you'll be at the forefront of steering the risk management framework, ensuring it seamlessly aligns with the strategic objectives of this...

  • Chief Medical Officer

    2 weeks ago

    Sydney, New South Wales, Australia Keller Executive Search Full time

    We are seeking a Chief Medical Officer based in Sydney, Australia. As the Chief Medical Officer, you will be responsible for developing and implementing the medical strategy for the company, as well as overseeing the medical operations and ensuring compliance with regulatory standards.To learn more about our executive recruitment and headhunting services in...

  • Chief People Officer

    4 weeks ago

    Sydney, Australia West Recruitment Full time

    Western Sydney basedAttactive salary package + bonusA dynamic and rapidly growing company at the forefront of its industry is seeking a talented and experienced Chief People Officer to join their team. This company is dedicated to innovation, quality, and providing exceptional products and services to its customers worldwide.Role Overview:The Chief People...

  • Chief Executive Officer

    3 months ago

    Sydney, Australia Wexford Hayes Full time

    Opportunity to play a pivotal role in the continued development of an ASX-listed biotechnology organisation - Melbourne based Antisense Therapeutics is an Australian publicly-listed biotechnology company, developing and commercializing antisense pharmaceuticals for large unmet markets in rare diseases. **The Opportunity** The Chief Executive Officer will...

  • Policy Officer

    2 weeks ago

    Sydney, Australia NSW Department of Communities and Justice Full time

    Division: Courts Tribunals and Service Delivery- Location: Sydney, NSW, AU, 2000- Req ID: 67666**Location - Sydney CBD (Downing Centre)** **Ongoing full-time opportunity** **Salary ranging from $74,050 to $125,521pa. Plus, employer contribution to superannuation (11%) and annual leave loading (17.5%)** **Your role** The Chief Magistrate is supported by...