Customer Service Employee

2 weeks ago

Melbourne, Victoria, Australia Yarra Trams Full time

Ding Ding Trams are the heartbeat of Melbourne - come be part of our team on the largest and most iconic tram network in the world.


Role Purpose:

About this opportunity


Yarra Trams is looking for enthusiastic, motivated and customer-focused individual to deliver a courteous, informative, accurate, friendly and the highest possible standard of customer service to our customers and intending customers at tram stops and on board our trams.


This is a great opportunity for an experienced customer service professional to make a significant contribution to the efficient running of our tram network.

there are both Full Time and Part Time opportunities available

Reporting into the Team Manager, Customer Support, the role involves:

  • Assisting customers on board trams and at stops by providing accurate and up to date service information on timetables, fares, travel options and connecting services;
  • Carrying out specific passenger information duties at special events, occupations and at times of service disruptions as directed;
  • Assisting customers to understand the myki ticketing system by providing correct information in a customer friendly and nonconfrontational manner;
  • Promoting public transport services and Melbourne tourism attractions to tourists and commuters of the City Circle Tram.

About you

Ideally you will have:

  • Knowledge of the tram services, network, ticketing system and places of interest on public transport network;
  • Extensive face to face customer service experience;
  • Demonstrable ability to use new technology (smart phones and other electronic devices);
  • Exceptional presentation, communication and interpersonal skills;
  • Ability to work shift work, weekends and be prepared to work overtime as required.
Applications close: 01 June 2023

Why Yarra Trams?
Do you want to be a part of a workplace that is based on respect, promotes diversity, and encourages inclusiveness?
If you choose to work with us, you will be joining a team of passionate professionals dedicated to the delivery and improvement of Melbourne's biggest icon Additionally, you will receive:

  • A Free travel pass for Victoria's Public Transport Network
  • Competitive salary and great conditions
  • Professional Development
  • Career growth opportunities
  • A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee assistance program (EAP)
  • Paid Parental leave and paid superannuation for primary caregivers

About Yarra Trams


Our passengers, community, people, and operations are the four foundational pillars of our organisation, which help us to continuously improve and deliver safer, better, and more efficient tram services across Melbourne.


As the proud operator of the world's largest tram network and integral part of Melbourne's transport network, Keolis Downer is committed to moving Melbourne forward by delivering solutions for better tram journeys.


Please note, our selection process will include pre-employment checks, including police check and pre-employment medical check. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs. Additionally all workers are required to be fully vaccinated against COVID-19 (two doses) unless they have a legitimate and lawful exemption. Evidence of your COVID-19 digital vaccination or exemption certificate will be required.

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