Customer Service
2 weeks ago
Location:
Melbourne | Eastern Metropolitan, Melbourne | Southern Metropolitan
Job type:
Part time
Organisation:
Monash Health
Salary:
Salary not specified
Occupation:
Administration/Secretarial
Reference: 59544
2 X Part time HIS Customer Service & Admissions Officer South East Sector (Casey/Dandenong & Dandenong/Kingston)
Reception & Admissions area is the first point of contact for consumers attending our services.
As the face of Monash Health, having exceptional customer service skills is essential to providing patients, visitors and staff with the required support during their visit.
About Monash Health
About The Role
We are excited to announce 2 permanent part time positions for our Department:
Dandenong/Kingston
24hrs per fortnight
Week 1 = Fri 8am - 4.30pm
Week 2 = Thurs & Fri 8.30am - 5pm
Dandenong/Casey
18hrs per fortnight
Week 1 = Fri 3pm - 8pm & Sat 8am pm
Week 2 = Sat 4pm -8pm & Sun 8am -12.30pm
As a member of our team, expect to answer a range of questions and queries over the phone or face to face, provide directions to visitors, patients and staff, enter data into our Patient Information System (iPM), all whilst delivering exception customer service.
Availability is essential as our operational shifts are rostered between 6:30am - 8pm, Monday to Sunday, at both Casey & Dandenong location.
About You
We welcome previous experience in a Healthcare setting with medical terminology knowledge an advantage. Above all we are looking for someone who can uphold Monash Health's ICARE values.
You Also:
- Have an excellent phone manner & outstanding communication skills
- Are enthusiastic, compassionate & able to work collaboratively
- Demonstrate empathy and sensitivity towards visitors, patients and staff
- Are a team player
What You Need:
- reference checks
- a clear Police Check conducted within the last 3 months
- a current Victorian Employee Working with Children's Check (or proof of payment for the same)
- proof of immunisation
What We Offer:
- access to Monash Health in-house learning portals to further expand your skills & knowledge base
- a supportive learning environment
- access to benefits including salary packaging to increase your take-home pay
- access to onsite staff car parking and gym, uniform and the Employee Assistance Program (EAP)
Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace.
How to Apply
Offers of employment can only be made once all required probity checks have been completed
These include:
- reference checks
- a clear Police Check conducted within the last three months
- a current Victorian Employee Working with Children's Check (or proof of payment for same)
- proof of immunisation
A request to conduct probity checks does not guarantee that an offer of employment will be made.
Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19 and are required to provide acceptable evidence of their vaccination status.
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