Investigation Support Officer

2 weeks ago

Brisbane, Queensland, Australia Bank of Queensland Full time

About the Role

As the Investigation Support Officer the primary purpose of this position is to action formal information and document requests from State and Federal law enforcement and Government bodies to ensure compliance with relevant legislation.

Within the role, there are a number of key accountabilities including:

Information and Document Requests

  • Action and complete document requests, Police Name Checks, Court Orders, Notices, Warrants and Subpoenas in a timely, efficient, and accurate manner.
  • Liaise with law enforcement, Regulators, government bodies, solicitors and Courts regarding document and information requests.
  • Consult with Group Legal in the conduct of the above as required.
  • Liaise with all areas of the BOQ Group in the conduct of the above as required to identify and locate relevant records.
  • Prepare witness statements, affidavits and evidence certificates regarding information and document requests and provision as required.
  • Attend court hearings and provide evidence on behalf of the Bank as required; and
  • Assist in identifying and referring matters relating to money laundering and terrorism financing to the AML Investigation team in accordance with regulatory and Bank guidelines.

Stakeholder Engagement

  • Develop and maintain productive working relationships with key internal and external stakeholders requestors, including Law Enforcement and Regulatory agencies, Court Officers, Group Legal and Banking Operations.

Reporting

  • Maintain accurate, comprehensive, and timely records of all cases in line with Bank policy, procedure and regulatory expectations.

Other

  • Assist the Senior Manager and Manager Investigations to undertake projects or other tasks as required in a timely and efficient manner.
  • Assist with the creation of a Fraud awareness culture across the Bank

About you

Qualifications:

  • Any qualification relating to fraud, investigations or regulatory compliance would be an advantage however not essential
  • Any basic legal training or education
  • A Commissioner of Declarations or Justice of Peace Qualification is desirable.

Experience:

  • Previous banking or regulatory experience is highly desirable
  • Any previous experience handling or preparing legal documentation

Skills & Knowledge:

  • Strong organisational, prioritisation and time management skills with the ability to meet deadlines and achieve objectives.
  • An understanding of the banking codes of practice and other relevant legislation including the Privacy Act and the various State's Criminal Codes is beneficial
  • Sound knowledge of bank products, processes and procedures, including both front and backoffice operations is desirable.
  • Welldeveloped communication and interpersonal skills.
  • Ability to liaise with and forge strong working relationships with internal and external stakeholders of many different levels and professions
  • Proficiency in Microsoft Office suite and ability to rapidly acquire proficiency across various internal systems.

Personal attributes

  • Ability to demonstrate discretion with highly confidential information
  • Ability to work in a role with high volume.
  • Analytical skills, diligence and attention to detail.
  • Team player who can work collaboratively with others.
  • Proven strong time management skills and ability to meet tight deadlines

About Us

BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.

Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference.

Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.


BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.


BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.

We embrace difference and believe that our workforce should reflect the customers and communities that we serve.


Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).


Our Benefits

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Paid volunteer days
  • Purchase annual leave
  • Discounted private health insurance plan
  • Employee Assistance Program (EAP)
  • 5 employee diversity network groups focusing on: First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career
  • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index
**How to Appl

  • Investigations Officer

    2 weeks ago

    Brisbane, Queensland, Australia Office of the Health Ombudsman Full time

    The Investigations Officer is responsible for undertaking timely and high-quality investigations of health service complaints against health services and health practitioners in Queensland.The key responsibilities of this position are to: Investigate complaints effectively and efficiently, in line with organisational policies and procedures to ensure...

  • Investigations Officer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Treasury Full time

    Vacancies currently exist across 2 QRO Audit and Investigations Divisions, however similar roles may be filled working across other divisions and revenue lines in Brisbane. These divisions conduct risk assessments and compliance activities across duties, grants, payroll tax, betting tax, royalty and land tax.The Audit and Investigations - Royalty, Land Tax...

  • Investigations Officer

    2 weeks ago

    Brisbane, Queensland, Australia The State of Queensland Full time

    The Investigations Officer is responsible for undertaking timely and high-quality investigations of health service complaints against health services and health practitioners in Queensland.Please note this advertisement is a continuous applicant pool meaning there may not be an immediate vacancy to be filled. We will keep your details on file for...

  • Investigations Officer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Building and Construction Commission Full time

    Key Outcomes and AccountabilitiesThe aim of this role is to:Assess and record service delivery complaint information that supports case categorisation to determine an employee's performance and/or conduct. Support the investigation of service delivery complaints effectively and efficiently, in line with organisational policies and procedures and legislated...

  • Investigator

    2 weeks ago

    Brisbane, Queensland, Australia Allens Full time

    Job no: 495277Work type: Fixed Term Contract - Full timeLocation: BrisbaneCategories: Experienced LawyersAbout AllensAllens is a leading international law firm with a proud 200-year heritage of shaping the future for our clients, our people and the communities in which we work. From playing a pioneering role in the development of legislation and regulatory...

  • Fraud Investigations Officer

    2 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Fraud Investigation OfficerSuncorp Group are currently seeking an experienced and proven Fraud Investigation Officer to Provide effective, professional support to the fraud investigations team based in Brisbane on a Permanent full-time basis.This is a hybrid role requiring 50% attendance at our Brisbane offices. Staff are required to be available to receive...

  • Principal Systemic Investigations Officer

    2 weeks ago

    Brisbane, Queensland, Australia The State of Queensland Full time

    Principal Systemic Investigations Officer - LeadThe Principal Systemic Investigations Lead (PSIL) is responsible for the coordination and management of:The Systemic Investigation teamInvestigations relating to systemic issues affecting the safety and quality of healthcare in Queensland, including monitoring the implementation of the Health Ombudsman...

  • Investigation and Resolution Officer

    2 weeks ago

    Brisbane, Queensland, Australia Energy and Water Ombudsman Queensland Full time

    You will have the opportunity to work in both Early Resolution and Investigation areas within the Dispute Resolution team of Assessment, Investigation & Resolution (AIR) on a rotational basis. Within Early Resolution, you will provide front-line resolution services for electricity, gas and water consumers, retailers and distributors by managing incoming...

  • Principal Investigator

    2 weeks ago

    Brisbane, Queensland, Australia Agriculture and Fisheries Full time

    As our Principal Investigator you will:Lead major and complex investigations of serious non-compliance or offences under the Animal Management (Cats & Dogs) Act 2008 administered by Biosecurity Queensland. Manage, lead and mentor Senior Investigators to enhance premium investigations capability within Biosecurity Queensland. Manage work allocations of the...

  • Principal Investigator

    2 weeks ago

    Brisbane, Queensland, Australia Office of the Queensland Ombudsman Full time

    The Office of the Queensland Ombudsman is an independent integrity agency established under the Ombudsman Act 2001.The Office investigates complaints about the actions and decisions of Queensland Government departments and agencies, local councils and publicly funded universities. The Office also works with agencies to improve the quality of their...

  • Principal Investigator

    2 weeks ago

    Brisbane, Queensland, Australia Office of the Queensland Ombudsman Full time

    The Office of the Queensland Ombudsman investigates complaints about the actions and decisions of Queensland government departments and agencies, local councils and publicly funded universities; and works with agencies to improve their decision-making.We acknowledge our role in protecting and promoting human rights. Recruitment decisions are made in a way...

  • Principal Systemic Investigations Officer

    2 weeks ago

    Brisbane, Queensland, Australia The State of Queensland Full time

    Principal Systemic Investigations Officer - SpecialistThe Principal Systemic Investigations Specialist (PSIS) is responsible for undertaking high quality complex investigations relating to systemic issues affecting the safety and quality of healthcare in Queensland, providing high level strategic and operational advice to management regarding systemic issues...

  • Principal Investigations Officer

    2 weeks ago

    Brisbane, Queensland, Australia Crime and Corruption Commission Full time

    About usWe have a vision that our communities will be safe and supported by fair and ethical public institutions with a focus on those matters of highest threat to the Queensland community. As an organisation we are committed to this vision and as such our values of people, accountability, integrity, courage and excellence underpin everything we do at the...

  • Building Investigation Officer

    2 weeks ago

    Brisbane, Queensland, Australia WorkPac Group Full time

    Leading Council Client 12 Month Initial Duration Monday to FridayAbout the Position:In partnership with our leading council client, WorkPac are currently seeking an experienced Building Investigation Officer (Maintenance and Security Support Officer) based within Logan. This position will be Monday to Friday, 8 am to 4 pm on a casual basis and will have a...

  • Principal Investigator

    2 weeks ago

    Brisbane, Queensland, Australia Office of Industrial Relations Full time

    The Psychosocial Response Unit undertakes statewide compliance and engagement activities to ensure stakeholders are fulfilling their obligations in relation to the Work Health and Safety Act 2011 (the Act) and the Managing the risk of psychosocial hazards at work Code of Practice 2022.The Principal Investigator (Psychosocial) will be part of an efficient,...

  • Financial Investigation Officer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Country Bank Full time

    Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.About the roleAs the Financial Investigation Officer you will be responsible for assisting management, employees and members by providing the highest standard of administrative support to mitigate losses that may arise from fraudulent...

  • Audit & Investigations Officer

    2 weeks ago

    Brisbane, Queensland, Australia Energy and Public Works Full time

    The function of the Queensland Government Procurement Compliance, Buy Queensland Audit Unit (BQAU) is to strengthen existing policies and initiatives through a program of Audit of all Best Practice Principle projects. The policies and initiatives are in place to provide guidance, and to further strengthen Queensland for Queenslanders.The BQAT currently...

  • Investigator

    2 weeks ago

    Brisbane, Queensland, Australia ASIC Full time

    Are you passionate about investigation and keen to work for a Regulator? Join ASIC's Small Business Engagement and Compliance team and make a meaningful contribution to protecting small business in Australia Temporary (initial 18 months) role, Brisbane CBD location, salary $87, % superannuationFuture with ASIC means that your work will contribute to ASIC's...

  • Compliance Investigation Officers

    2 weeks ago

    Brisbane, Queensland, Australia Chandler Macleod Full time

    About the company Federal government agency responsible to promote high quality supports and safe environments for all people with disability. Our client is currently seeking an Investigator to join their busy team for a temporary assignment until October 2025. About the role As an Investigator, you will conduct compliance monitoring and investigative...

  • Principal Investigator

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    The Ethical Standards Command is a multi-faceted unit in that it has a responsibility to investigate and oversee investigations ranging from breaches of discipline to serious criminal offences, as well as a preventative and compliance driven role through education, operational reviews and inspections strategies.The core capability requirements for this role...