Aps5 Internal Review Officer

1 week ago


Geelong, Victoria, Australia DFP Recruitment Services Full time

Job description:

The Opportunity


On behalf of a Federal Government Agency we are looking for APS5 Internal Review Officers to join the Internal Review and Complaints team.

The role will be 12 months, paying $55.24 per hour plus super and based in Geelong


The Internal Review Officer is a team membership position that may be required to perform work that involves team leadership and management responsibilities.


The team are responsible for handling resolution of reviews and complaints working directly with participants, providers, internal and external stakeholders.


Responsibilities may include but are not limited to;

  • Working closely with prospective participants and participants to gather information regarding the nature and context of review requests
  • Informing participants and their representatives about decisions, reviews and the appeals process
  • Making evidencebased review decisions in line with frameworks, policies and guidelines
  • Monitor and manage caseloads ensuring internal reviews are completed within a timely manner
  • Collaborate with team members to share and develop knowledge

To be successful you will demonstrate;

  • Experience in a similar role
  • Proven experience in high level assessment / decision making
  • Ability to work within legislative boundaries
  • Strong analytical abilities
  • Excellent stakeholder management
  • Excellent judgement and decisionmaking abilities
  • Strong communication skills

To Apply


As this role is within the Federal Government, applicants are required to hold Australian Citizenship in order to be considered.

If you are interested in this role, please APPLY NOW or call DFP Recruitment on

Note:
You may be required to provide evidence of your COVID-19 vaccination status.

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