Patient Services Assistant

1 week ago

Melbourne, Victoria, Australia Monash Health Full time

Location:
Melbourne | Eastern Metropolitan

Job type:
Part time

Organisation:
Monash Health

Salary:
Salary not specified

Occupation:
Facilities Management, Health and Allied Health

Reference: 59487

Working in Healthcare has never been more important or meaningful

Our Journey:


Support Services is responsible for the provision of non-clinical services that includes food services, patient support, porters, cleaning, linen, pest control, central production kitchen, waste management, car parking, hygiene services and some retail services.

We are seeking experienced Patient Services Assistants (PSAs) to join our Support Services at Dandenong Hospital.

Patient Services Assistant positions available:

Position - Emergency / Floater
Week 1

Monday, Tuesday and Sunday Emergency Department)

Friday and Saturday Floater)

Week 2

Monday, Tuesday, Saturday and Sunday Emergency Department)

Week 3

Monday, Tuesday, Saturday and Sunday Emergency Department)

Wednesday Floater)

Week 4

Monday, Tuesday and Sunday Emergency Department)

Saturday Floater)
- (72 hours per fortnight)_

Position - ICU
Friday, Saturday and Sunday ICU)
- (48 hours per fortnight)_

Please include in your cover letter your preferred position / shifts

A Day in the Life:

Working across the Dandenong Hospital sites your main focus role will be to provide excellent support based patient service. A Patient Service Assistant duties include patient transfer between wards/imaging, patient turning and ward cleaning. You will work under the direction of Nursing Managers, Nursing Staff and the Support Services Leadership team.

The PSA responsibilities include but not limited to:

  • Daily and discharge cleans
  • Transfer and cleaning of ward equipment
  • Department and ward cleaning
  • Use of lifting equipment; bed movers and wheelchairs
  • Patient transfers wards / imaging
  • Bed moves within unit
  • Assisting nursing staff as requested

ICU responsibilities include but not limited to:

  • Assisting with bariatric patients
  • Assisting physiotherapists as required
  • Assist with the turning of patients (usually 4 hourly)
  • Assisting with turns for washing

On a Personal Level:

  • Excellent verbal & written communication skills
  • Excellent customer service skills to provide a personable approach to our patients and visitors at Monash Health.
  • A proactive approach and team player
  • Great attention to detail

What You Need:

  • Certificate III Health Services Assistant (Essential)
  • Ability to comprehend and follow written instructions and procedures
  • Able to undertake physical work including lifting, carrying and manual handling
  • Excellent understanding of cleaning methodologies and infection control procedures
  • Ability to work with a cohesive team or individually to complete daily tasks
  • Basic to intermediate digital literacy

In return we will provide:

  • A supportive environment
  • A great service to the patients in our care
For a confidential discussion and to explore the opportunity further, please call Paul Lambropoulos on

Monash Health is a great place to work

Our employees enjoy a range of benefits including:

  • Salary packaging options that increase your take-home pay
  • A comprehensive Health and Wellbeing program
  • Free flu vaccinations
  • Private health insurance at discounted rates
  • Health imaging services
Monash Health is the largest public health service in Victoria, employing more than 20,000 people who work across 40 locations delivering healthcare services through our five hospitals and our extensive network of rehabilitation, aged care, community health and mental health facilities


We recognise the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace.

At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and iCare values.


How to Apply

Applications are only accepted that are submitted via the Monash Health online Mercury System (e-recruit).

  • Cover letter letting us know you shift preferences and availability Monday
  • Sunday
  • Current CV outlining current work experience
  • Certificate III Health Services Assistance qualification
  • Covid19 vaccination certificate showing evidence of at least three doses
  • Health insurance

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