Service Delivery Team Leader

2 weeks ago

Melbourne, Victoria, Australia Origin Energy Full time
Multi-faceted role within Origin's skilled Employee Experience team.

  • Work to ensure a stellar customer experience.
  • Full-Time | Hybrid | 6 Month LTC | CBD Melbourne Office

Working for us


At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions.

Every person that works with us helps us reach that goal. If you bring good energy to Origin, you'll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.

THE ROLE


A new 6 month - Limited term contract opportunity to join Origin Energy as the 'People Connect - Service Delivery Lead', reporting to the 'Head of People Connect', is now available.

You will lead allocation, planning and forecasting of work across the group to ensure compliance to performance metric and business standards.


Your responsibilities will include:

  • Leading a team of HR generalists to deliver best practice employee experience administrative and support services across our employee life cycle.
  • Identifying opportunities for improvement and standardisation on processes and service delivery.
  • Ensuring appropriate vendor management and delivery of supply chain support.
  • Working in close partnership with P&C Leaders and their teams to deliver endtoend operational services and processes.
  • Ensuring the processes and technologies are leveraged to support delivery of operational and customer support services.
  • Ensuring appropriate delivery of services within SLAs.

IS THIS YOU?
This role is perfect for you if you are an experienced HR generalist and:

  • Have a tertiary qualification in a related discipline or have equivalent relevant functional / industry experience.
  • You are a great people leader who loves motivating, coaching and developing high preforming teams.
  • Love a fastpaced environment where the emphasis is on customer / employee outcomes and continuous improvement.

Why work for Origin Energy?

  • Based in the CBD, close to parking and public transport. This role also offers work life balance including flexible work arrangements and WFH/Office based arrangements.
  • Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
  • Free and confidential counselling for employees and family members.
  • A great team, that encourages interesting, rewarding and engaging work

Origin - Where good change happens
At Origin, we're powered by people who believe in creating collective change.

We're creating more diverse and inclusive workplaces for everyone because the more perspectives we have, in a place where everyone can belong, the better we can tackle our challenges together.

We are united, yet unique.


If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.


A great team to join
It's an exciting time to join Origin.

Together we're powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and for our people.


Our
People and Culture team supports Origin's team of more than 5,300 people supporting our diverse operations across Australia and the Pacific.

We're continuing to transform the way we support our people and leaders - across the entire employee journey - to create a great place to work.

Ultimately, we want to create a diverse, inclusive and flexible work environment where every person can grow and be supported by simple and seamless employee experiences.


We're looking for passionate, accountable and forward-thinking people, who are excited by the challenge of supporting our cultural change and creating one of the leading workplaces in Australia.


Origin. Good energy
At Origin, our focus is on getting energy right for our customers, communities, and planet. Because we know it's up to us to shape the future of energy.

Today, we serve more than 4.2 million customers, are one of the most significant energy producers in the country and listed in the ASX Top 50 companies.


Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.

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