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Client Service Officer X 3
3 months ago
Job Details:
Location
Parramatta
Salary
Negotiable
Job Type
Full Time
Ref
BBBH99637_
Contact
Uvez Ahmed
Posted
about 2 hours ago
Talent International is currently recruiting for a
Client Service Officer to work for an
NSW Government based in
Parramatta. This is contract role initially
3 months contract with the view to be extended. The role is paying
$35 per hour + Super.
7 hours per day 35 hours per week
Description:
The Client Service Officer (CSO) is part of a Client Service Team collectively responsible for delivering high quality, consistent and timely Trust and long-term Estate administration services.
A CSO will typically manage a caseload of Trusts and Estates at various stages of administration and a key challenge of the role is managing work outputs and competing demands/priorities to generate favorable outcomes to clients.
The client has identified six areas that matter most to our customers. They are insightfulness, empathy, personalised, convenient and time, value, and overall satisfactions.The ideal applicant will therefore possess excellent interpersonal, client service and communication skills and experience in dealing with a diverse range of clients, professionals, staff and members of the community.
The CSO within the Service Centre carries an average caseload of 70 matters.The roles involve the necessary actions to administer Trusts and long-term deceased Estates in accordance with the legislation, rules, regulations and client's procedures relating to Trusts and Estates.
Liaising with Trust and Estate stakeholders to identify information regarding assets, liabilities, tax etc. both verbally and in writing. They also liaise directly with the families/beneficiaries of an Trust and Estate matters both verbally and in writing. The CSO is required to attend to transactional and minor accounting work. They will also be liaising with other Teams within the client. The CSO would also be required to interpret relevant legislation, policies and procedures. Legal experience preferable.
Any legal qualifications would be a bonus, but essentials are customer service ability, clear communication skills and ability to liaise with external and internal stakeholders.
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