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Practice Development Manager

3 months ago

City of Salisbury, Australia Ark People Housing Care Full time

Do you have excellent leadership skills, high level communication skills, and significant experience of workingdirectly with people with learning disabilities and autism?

Do you have a demonstrable track record of ensuring PBS is delivered effectively, impacting positively on quality oflife, quality of support and practice and supporting positive risk taking?

We have an exciting opportunity to join Ark as Practice Development Manager. This post comes at a crucial time forArk as we move into a new phase and look to implement a Positive Behaviour Support strategy across theorganisation.

Ark has been successfully supporting people with Learning Disabilities, Autism, Mental Health and Complex Supportneeds to live good lives and make their home in their communities for 47 years.

We are at the beginning of a new phase in our development as an organisation, having set out a Strategy for our Care& Support services and committing to the development of new properties, many of which will be designed tomeet the needs of people with a range of disabilities.

Our Care & Support strategy is focused on continuous improvement and supporting our staff and teams to deliverthe best service possible to the people we support. In order to achieve this, we are creating a PracticeDevelopment Team that will work across the organisation to implement key strategic objectives and supportorganisational development.

Ark has a long history of supporting people using Positive Behaviour Support (PBS) approaches and we want to build onthis by making a step change in the way we support staffs' understanding and development, placing PBS at theheart of our service delivery.

Reporting to the Director of Care & Support, the Practice Development Manager will establish, develop and lead aPractice Development team. The team will initially focus on the development and implementation of Ark's PBSstrategy, supporting managers to become Practice Leaders and building knowledge, capacity, and resilience withinCare & Support teams.

Longer term, the Practice Development team will support the development of staff practice across a range of areas ofpractice and the development of competency frameworks.

You will need to establish and maintain effective working relationships with Care & Support colleagues andLearning & Development colleagues as well as representing Ark at relevant external practice forums (e.g. PBSCommunity or Practice, Restraint Reduction Scotland).

You will be leading on the development and delivery of Arks Positive Behaviour Support Strategy, policy andprocesses.

The ideal candidate will have:

  • The ability to oversee the development and governance of organisational strategy and embed approaches,translating theory and evidence into Policy, Procedure and Practice.
  • Significant experience of workingdirectly with people with learning disabilities, autism, and behaviours of concern.
  • Demonstrable trackrecord of ensuring PBS is delivered effectively, impacting positively on quality of life, quality of support andpractice and supporting positive risk taking.
  • Demonstrable knowledge in relation to social care and PBSmodels, theory and emerging best practise in relation to people with learning disabilities &autism.
  • Understanding of the theory and practice of Practice Development and PracticeLeadership.

Does this sound like the perfect fit for you ?

Hybrid Working: Enjoy the flexibility of splitting your work week between working from home, Arksservices and our Main Office in Edinburgh.

Flexible Working Times: Not a 9am - 5pm person. Arks allows you to flex your start & finish timein agreement with your line manager.

Employee Assistance Program: Arks Employee Assistance program (EAP) gives all employees access tocounselling sessions. There is also support available through weekly webinars and the EAP Website &App.

Employee Discounts: Employee Discounts Portal with 1000s of discounts on your favourite brandsincluding Supermarkets, Cinema Tickets, Gym Membership and Holidays.

In return for your valuable contribution, Ark will also offer you:

  • Up to 36 days paid holiday per year pro rata
  • 4% Contributory pension scheme
  • Cycle to WorkScheme

Ark is a major provider of Care and Support to people with long term and enduring conditions such as learningdisability, mental health issues, dementia and autism. As a housing organisation, we are one of the smallerproviders. Our aim is to ensure that those who use our services get the very best out of Ark to enable them tolive a good life and to provide the best quality of housing to our tenants, some of whom we provide supportto.

Applications close at 4pm Friday 28th June 2024.

Interviews will be held on Tuesday 9th July 2024 & Wednesday 10th July 2024.

Hanover has been successfully housing and supporting people in Scotland for more that 4 years. Our core purpose is tohelp people feel safe and secure at home so they can live full and independence lives. We proudly provide andmanage a wide range of housing throughout Scotland that enhances our residents' quality of life.

Hanover has an exciting opportunity for a Repairs & Void Team Leader to join our team. We are a diverseorganisation offering Housing and Care as well as our central functions. The organisation is going through aperiod of significant change at the moment.

About The Role

To deliver the Reactive Repairs and Voids function of the organisation to ensure an efficient and effective serviceis provided with excellent customer service. Monitor and report on key performance indicators, in line withprocedure. To support and develop the team of Repairs Advisors in line with Hanover's people managementprocedures.

Main Duties

  • Support delivery of the strategic objectives of both Asset Management and Hanover.
  • Deliver the reactiverepairs and voids service proactively promoting excellent customer service as set out in our target timescalesand general customer service requirements.
  • Monitor the reactive repairs and voids processes undertakenby the Repairs Team proactively to minimise variations promoting excellent budget control, ensure works areaccurately recorded to facilitate right first time and support the team to use additional technical advice whenrequired.
  • Update and check data, ensuring information held on any database is accurate and up to date,producing KPI data as and when required and identifying, in liaison with the Repairs and Voids Co Ordinator ,any actions required to improve performance.
  • Deliver excellent opportunities for customer feedback onthe repairs service, carry out analysis in liaison with the Repairs and Voids Co Ordinator to ensure anyrequired improvements are actioned.
  • Lead, motivate and manage the team to provide an excellent servicesuited to current and future organisational needs with excellent customer service.
  • Monitor contractors'performance ensuring a high standard of work is provided at all times and to work with the Repairs and CustomerSafety Manager to ensure any performance issues are dealt with in a timely manner and a solutioncreated.
  • Liaise with other employees involved in the void process, ensuring void turnaround times arekept to a minimum and within our required target timescales.
  • Deal with any complex reactive or voidrepair jobs, escalating any which are of highly technical or costly nature to the appropriatestaff/manager.
  • Manage any complaints relating to the reactive repair or voids service in a timely mannerand in line with our customer service standards. Ensure all responses are within the required target timescaleand completed to a satisfactory conclusion. To coordinate any required actions/lessons learned to ensure areduction in complaints relating to the service.
  • Assist in the monitoring of the repairs and voidsbudget ensuring that all jobs provide value for money. Highlighting any issues to your linemanager.
  • Monitor contractor variations, limiting these were possible. Monitor and approve payments forall reactive and void works in a timely fashion, ensuring that any financial regulations and procedures arealways followed.
  • Ensure repair and void recharges are promptly actioned and maintained and that allcolleagues involved in the process are kept up to date.
  • Assist the Repairs and Customer Safety Managerto ensure that there is a full suite of policies and procedures around the repairs and void functions, thatthese are implemented and monitored.
  • Deliver the checks on all contractors to ensure that they meet therequired standards for onboarding and continual health & safety and insurance requirements.
  • Manageformal processes for your direct reports by working in partnering with the HR team and conducting investigationsor hearing disciplinaries and appeals, where required, to ensure an impartial, prompt, and confidential approachis taken and fair outcomes are delivered, in line with employment legislation, best practice, and HR policiesand procedures.

What We Are Offering

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we'll seethat your hard work and drive to succeed is rewarded.

  • Competitive Salary & Pension Options
  • Health Cash Plan
  • Access to our Hanover Perks platform with 24/7 GP helpline, high street discounts and fuel card discounts

Are you an experienced manager with a track record of delivering and managing from inception to completion allmaintenance works?

Do you have experience of and the core values to work with a leading specialist housing association? Do you want tohelp us shape the next chapter of a sector leading organisation?

If so, our Regional Maintenance Manager (East) will offer you a fantastic opportunity. You will take the key role ofplanning and delivery of projects within agreed timescales and within the financial year.

You will have a flair for ensuring the delivery of high-quality services and customer excellence. You will play a keyrole in achieving our Happy Customer Strategy.

We are dedicated to delivering amazing homes and services to older people across the housing and care service inScotland.

We are looking for a candidate that can identify with the values of the organisation, share our ambition for Hanoverand the customers we serve and provide the drive and energy to achieving our outcomes.

The Detail

This role is responsible to the Group Planned Maintenance Manager. You will work closely with the Asset ManagementTeam with collective responsibility to provide robust systems and frameworks to achieve continuous improvementand the delivery.

This is a complex role requiring the skilful balancing of multiple work streams underpinned with strong leadershipqualities including:

  • Undertaking surveys and the preparation of stock condition information and development reports against requiredcriteria such as SHQS guidelines.
  • Managing complex repairs, repair and decorationworks.
  • Managing projects allocated including works to heating systems, electrical installations, firealarm systems, windows, doors, rainwater goods and other building fabric works.
  • Financial management ofall works including reporting budget information and forecasting expenditure
  • Specifying and managingupgrading works to available homes.
  • Inspecting and resolving damp and mould cases.

If you can bring these attributes and values and want to be part of the Hanover team then we can offer a competitivepackage and the opportunity to be part of a thriving, innovative team that is making real impact and changinglives for the better.

Are you an experienced project manager with a track record of delivering and managing from inception to completioncapital investment projects?

Do you have experience of and the core values to work with a leading specialist housing association? Do you want tohelp us shape the next chapter of a sector leading organisation?

If so, our Investment Project Manager will offer you a fantastic opportunity. You will take the key role of planningand delivery of projects within agreed timescales and within the financial year.

You will have a flair for ensuring the delivery of high-quality services and customer excellence. You will play a keyrole in achieving our Happy Customer Strategy.

We are dedicated to delivering amazing homes and services to older people across the housing and care service inScotland.

We are looking for a candidate that can identify with the values of the organisation, share our ambition for Hanoverand the customers we serve and provide the drive and energy to achieving our outcomes.

The Detail

This role is responsible to the Group Maintenance Manager. You will work closely with the Asset Management Team withcollective responsibility to provide robust systems and frameworks to achieve continuous improvement and thedelivery.

This is a complex role requiring the skilful balancing of multiple work streams underpinned with excellent leadershipqualities, do you have the skillset to :

  • Undertake surveys and the preparation of information relating to capital maintenance projects.
  • Financialmanagement including the preparation of budgets relating to the projects allocated and providing forecasts ofexpenditure.
  • Coordinate with management and other members of the Asset Management Team and the widerteams with Hanover Scotland
  • Manage all capital maintenance projects allocated from the annual budgetincluding the roll out of a new warden call system to developments, replacement roof coverings, replacementwindows and doors, replacement of kitchens and bathrooms, replacement of service installations and other capitalmaintenance projects.
  • Assist with Hanover Scotland's Sustainability policy and delivering agreedimprovements.
  • Attend residents' meetings and working with the Housing Team help to deliver our HappyCustomer Strategy.

If you can bring your knowledge, skills and values and want to be part of the Hanover team then we can offer acompetitive package and the opportunity to be part of a thriving, innovative team that is making real impact andchanging lives for the better.

Are you an experienced manager in health or social care and are looking for an exciting and challenging careerdevelopment opportunity?

Do you believe that people with disabilities should have the same opportunities in life as everyone else and are youpassionate about making a positive difference in people's lives?

Are you self-motivated and able to lead and inspire others?

If your answer to these questions is "Yes", then you may be the very person we are looking for

Key is committed to developing high quality, flexible services which support people with a range of disabilities andcomplex needs to enjoy life to the full as active citizens within their communities. We are seeking a highlymotivated, confident and enthusiastic individual for this role, with excellent leadership qualities and acommitment to personalisation.

The successful candidate will be supported by the Support & Development Manager, to take on responsibility formanaging a number of established teams and developing and delivering individualised, person centred support topeople living in their own homes and communities across Annan and the surrounding area.

We are seeking someone who has experience of managing social care services supporting people in their own homes andcommunities, at Team Manager/ Leader level or above and must be able to:

  • Demonstrate a commitment to individuals, enabling each person to live a fulfilled life and achieve their dreamsand aspirations with a clear focus on outcomes.
  • Work collaboratively with a range of stakeholders,including family carers and other professionals and have excellent communication skills.
  • Keep teamspositive and support people through their more difficult times.
  • Assist in harnessing community assetsand maximising independence.
  • Work positively and flexibly as part of a busy management team,prioritising and delegating effectively.
  • Have excellent organisational skills and an ability to maintainand develop a number of systems and processes relevant to the role.
  • Commit to their own personallearning and development as well as the learning and development of their teams

The post includes evening and weekend working as well as support to local managers and other workers out with 'normalworking hours'.

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