Custom Product Coordinator

1 week ago

Sydney, New South Wales, Australia Stryker Full time

As a member of our Supply Chain team, you will make a daily impact on the lives of others. Apply today and you will get a chance to work with high-functioning, driven people who all have the same mission of making healthcare better. Plus, we have an award-winning culture and were recently named one of the World's Best Workplace by Fortune

Stryker

We are proud to be a worldwide leader in the medical device industry that is committed to changing lives through collaboration, dedication and ground-breaking technology. We provide innovative orthopedic implants as well as state-of-the-art medical and surgical equipment to help people lead more active and more satisfying lives. With a team in excess of 750 employees we have a strong presence in all capital cities across Australia and New Zealand. Our employees are passionate, set high standards and strive to deliver exceptional results in all that they do. This desire to achieve, combined with a great deal of hard work, has placed Stryker among the largest, best run and most admired companies.

About the Role

This role sits within Stryker's Custom Implants team who are responsible for using CAD Software to design 3D patient-specific implants that are used in surgeries all over the world. As a Custom Product Coordinator, your function will be to support the design team by coordinating surgical cases across the region on our CRM system and responding to urgent requests from our clinical field teams. Additionally, by bridging the gap between our Design Engineers and our Sales/Marketing teams, this role will be a key strategic driver of commercial growth for our Custom Implants division.

What You'll Do

Oversees end-to-end communication and coordination of Custom Product process with global operations (design, manufacturing, logistics) and sales teams.Serves as the primary contact for APAC market for Custom Products, liaising with internal (division marketing, customer care, sales, distribution centers) and external customers.Manages shared Mailbox and Portal, handling daily inquiries from operations, field staff, customers, and vendors.Coordinates escalations beyond routine business, ensuring effective resolution.Collaborates with Customer Care, Logistic Carriers, and Custom Product Team for urgent deliveries.Works with GQO, R&D, Marketing, Operations, and Sales departments to enhance processes and address issues.Responsible for supporting and reporting key indicators such as lead time, monthly performance, and trend tracking.

About You

A relationship driven executer who thrives in a fast-paced environmentHave strong ability to collaborate cross-functionally and manage changing prioritiesExperienced in a highly customer-facing environment (, airline industry, call centre sales etc.)Strong attention-to-detail with great problem solving skillsStrong intercultural communication skills and ability to partner effectively with global sales & operations teams

Culture & Benefits

At Stryker, you can expect an attractive package including a broad range of discounts and benefits from a range of partners This is a genuine opportunity for an ambitious and customer focused individual to progress and grow your career with a leading global medical device company that offers countless development opportunities.

Some of our benefits include

Join one of Australia's Best Places to Work in 2020 Multiple financial benefits including health care, financial wellbeing, insurance benefits. Ongoing training and opportunities for career progression Paid Parental leave schemes Volunteer Days Being part of one of the world's largest and most recognizable brands. Excellent team culture – we have fun whilst we work A Leader who will support & guide you throughout your career Access to employee benefits Access to our career and self-development program from day one Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes

To join us, click 'Apply' now

About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at

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