Information Services Officer

7 days ago

Sunshine Coast, Australia TAFE Queensland Full time
About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State.

For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers.

TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards.

Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity
As the Information Services Officer, you will be responsible for:

  • Providing high quality customer, lending and technical services to TAFE Queensland students and staff in accordance with TAFE Queensland policy and service standards.
This position reports to the the Client Services Librarian or Senior Information Services Officer.
This is a Temporary, Full-Time opportunity, to 29 November 2024 unless otherwise determined.

The position will be based primarily at Mooloolaba Campus, however you may be required to perform work at other TAFE Queensland campuses.

Key Responsibilities

  • Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Focusing on our Customer, Working Together, Showing Initiative, and Taking Responsibility.
  • Perform all library functions and duties in customer service delivery, including but not limited to, opening, closing and maintaining libraries, allocating work to library administration officers, organising and working with library collections, stocktaking and shelving.
  • Deliver high quality customer service to assist clients with general enquiries, loans including equipment loans, locating and accessing resources, basic reference and assignment help queries, wireless and PC technical assistance, printing, copying and scanning.
  • Assist TAFE students and staff with their use of eresources, the learning management system, online systems, equipment and software relevant to teaching and learning.
  • Ability to adapt to, use and provide support in a range of existing and emerging technology platforms and delivery modes.
  • Maintain records and reports and contribute to the collection and collation of statistics.
  • Conduct library tours and orientations as required.
  • Adaptability to change within your workplace, including but not limited to tasks and library locations.
  • Contribute to the development and delivery of the Library Network's programs and promotional and marketing initiatives to ensure client awareness and usage of services and resources.
  • Contribute to innovations and projects and participate in the development, implementation and review of library policies, procedures and plans that support a culture of continuous improvement through team work
How you will be assessed
The ideal applicant will be someone who has the following key capabilities:

  • Proven ability to provide quality customer information service delivery using new technology including, maintaining library information systems, problem solving technology issues and technical services.
  • Demonstrated skills in relevant library based information technology areas such as online systems, eresource platforms and web technologies.
  • Sound knowledge of library principles and practices, with the ability to undertake projects showing your use of initiative and innovation.
  • High level of communication and client service skills to work collaboratively with stakeholders and colleagues to achieve outstanding client service.
Mandatory Qualifications/Requirements

  • A Diploma of Library and Information Services or equivalent which allows eligibility for Library Technician membership of the Australian Library and Information Association.
Highly Desirable Requirements

  • High levels of ability to problem solve information technology issues across multiple devices.
How to apply

  • A detailed resume;
  • A cover letter that outlines your known skills, abilities, knowledge and experience in response to the "How you will be assessed" criteria above (maximum of 2 pages in total); and
  • The contact details for two referees (one of whom is your current supervisor)

Closing date: 11:59pm, Monday 13 May 2024.

Job Reference Number:

TQ

For further information, please contact:

Mirdula Kala, Client Services Librarian

  • Information Services Officer

    2 months ago

    Sunshine Coast, Australia TAFE Queensland Full time

    About TAFE Queensland TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the...

  • Information Services Officer

    3 days ago

    Sunshine Coast, Australia TAFE Queensland Full time

    About TAFE Queensland TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the...

  • Technology Officer

    2 months ago

    Sunshine Coast, Australia Queensland Health Full time

    An exciting opportunity exists for a Technology Officer - Information Technology Services to assist in the development and implementation of technical solutions whilst ensuring alignment with contemporary Information Management (IM)/Information Communication Technology (ICT) frameworks. Live, work and play on the beautiful Sunshine Coast. Join an expanding...

  • Principal Information Security Officer

    2 months ago

    Sunshine Coast, Australia Queensland Health Full time

    An exciting opportunity exists for a Principal Information Security Officer, will lead SCHHS to adopt a continuous, proactive approach to the assessment, implementation and review of our information security risks and controls in the context of evolving security threats and vulnerabilities and develop a mature, comprehensive approach to information security...

  • Advanced Technology Officer

    2 months ago

    Sunshine Coast, Australia Queensland Health Full time

    An exciting opportunity exists for an Advanced Technology Officer - Information Technology Services to assist in the development and implementation of technical solutions whilst ensuring alignment with contemporary Information Management (IM)/Information Communication Technology (ICT) frameworks. Live, work and play on the beautiful Sunshine Coast. Join an...

  • Officer - Geographical Information System

    2 months ago

    Sunshine Coast, Australia WorkPac Group Full time

    **About the Role**: WorkPac on behalf of our leading Government client are seeking an experiences GIS Officer to assist in the acquisition, organisation and presentation of geographical information, and to provide Geographical Information System (GIS) related services, advice, and support to the council and external customers. **Key Responsibilities**: The...

  • Information and Records Officer

    4 weeks ago

    Sunshine Coast, Australia u&u Recruitment Partners Full time

    **About the role**: The role will coordinate the registering of asset information (new or augmentation) for data capture into Asset Knowledge management systems, validating source information and tracking the Asset Data Teams work in hand. **Responsibilities include**: Register and track tasks received by the asset data mailbox to track Asset Data Teams...

  • Information and Records Officer

    8 hours ago

    Sunshine Coast, Australia u&u Recruitment Partners Full time

    **About the role**: The role will coordinate the registering of asset information (new or augmentation) for data capture into Asset Knowledge management systems, validating source information and tracking the Asset Data Teams work in hand. **Responsibilities include**: Register and track tasks received by the asset data mailbox to track Asset Data Teams...

  • Information and Records Officer

    7 days ago

    Sunshine Coast, Australia u&u Recruitment Partners Full time

    About the role:The role will coordinate the registering of asset information (new or augmentation) for data capture into Asset Knowledge management systems, validating source information and tracking the Asset Data Teams work in hand.Responsibilities include:Register and track tasks received by the asset data mailbox to track Asset Data Teams work in hand...

  • Advanced Technology Officer, Information Technology

    2 months ago

    Sunshine Coast, Australia Queensland Health Full time

    An exciting opportunity exists for an Advanced Technology Officer to assist in the development and implementation of technical solutions whilst ensuring alignment with contemporary Information Management (IM)/Information Communication Technology (ICT) frameworks. Live, work and play on the beautiful Sunshine Coast. Join an expanding Health Service with a...

  • Service Officer

    2 months ago

    Sunshine Coast, Australia Queensland Treasury Full time

    We are looking for innovative and client focused people to join our organisation. In the role of Service Officer, you will be interpreting and providing information and assistance on revenue, taxation, debt, fines and legislative matters in a client centred environment. **Your key responsibilities will include**: - Provide timely, helpful and supportive...

  • Service Officer

    2 months ago

    Sunshine Coast, Australia Queensland Treasury Full time

    In the role of Service Officer, you will be interpreting and providing information and assistance on revenue, taxation, debt, fines and legislative matters in a client centered environment. **Your key responsibilities will include**: - Providing timely, helpful and supportive client service (both internal and external) whilst adhering to the Client Charter...

  • Service Officer

    1 week ago

    Sunshine Coast, Australia Queensland Treasury Full time

    We are looking for innovative and client focused people to join our organisation.In the role of Service Officer, you will be interpreting and providing information and assistance on revenue, taxation, debt, fines and legislative matters in a client centred environment.Your key responsibilities will include: Provide timely, helpful and supportive client...

  • Service Officer

    1 week ago

    Sunshine Coast, Australia Queensland Treasury Full time

    In the role of Service Officer, you will be interpreting and providing information and assistance on revenue, taxation, debt, fines and legislative matters in a client centered environment.Your key responsibilities will include: Providing timely, helpful and supportive client service (both internal and external) whilst adhering to the Client Charter and...

  • Administration Officer

    2 months ago

    Sunshine Coast, Australia Queensland Corrective Services Full time

    **The essential requirements for this role are**: - Communication skills as demonstrated through the ability to listen, understand and speak clearly to a wide range of audiences. - Written skills with the ability to summarise information and data. - Proven administrative skills including financial processing and database management. - Ability to use...

  • Administrative Officer

    3 weeks ago

    Sunshine Coast, Australia Queensland Corrective Services Full time

    **The essential requirements for this role are**: - Information technology skills at a competent level with the willingness to learn new IT skills and use internal information management databases as well as Microsoft Office software - Planning and organising abilities to ensure tasks are completed within the required deadlines and in accordance with all...

  • Administrative Officer

    3 days ago

    Sunshine Coast, Australia Queensland Corrective Services Full time

    To be considered for this role, please provide the following information: * - Your current curriculum vitae/resume, including two referees who can attest to your performance and conduct in the workplace. Referees should have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include...

  • Technology Officer Advanced, Information and

    7 days ago

    Sunshine Coast, Australia Queensland Health Full time

    An exciting opportunity exists to support the development and implementation of technical solutions and provide technical advice whilst ensuring alignment with contemporary Information Management (IM)/information Communication Technology (ICT) frameworks.Live, work and play on the beautiful Sunshine Coast. Join an expanding Health Service with a culture of...

  • Service Officer

    3 weeks ago

    Sunshine Coast, Australia Queensland Treasury Full time

    We are looking for innovative and client focused people to join our organisation. **To be successful in the position, you will need**: - persistence, resilience and negotiation skills - a working knowledge of digital and data technology/systems **Your key responsibilities will include**: - Provide timely, helpful and supportive client service (both...

  • Service Officer

    2 months ago

    Sunshine Coast, Australia Queensland Treasury Full time

    We are looking for innovative and client focused people to join our organisation. **To be successful in the position, you will need**: - persistence, resilience and negotiation skills - a working knowledge of digital and data technology/systems **Your key responsibilities will include**: - Provide timely, helpful and supportive client service (both...