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Service Officer

5 months ago

Sunshine Coast, Australia Queensland Treasury Full time

We are looking for innovative and client focused people to join our organisation.

In the role of Service Officer, you will be interpreting and providing information and assistance on revenue, taxation, debt, fines and legislative matters in a client centred environment.

**Your key responsibilities will include**:

- Provide timely, helpful and supportive client service (both internal and external) while adhering to the Client Charter and other relevant client engagement standards.
- Provide accurate and consistent information, and/or education assistance, through various media to clients or their agents.
- Gather and analyse business requirements and create appropriate documentation to enable system developers to build digital solutions.
- Efficiently and effectively navigate office computer systems to input, manage, retrieve and analyse information.
- Ensure your work complies with established guidelines, procedures and record keeping standards.
- Actively contribute to the achievement of agreed team performance standards.
- Work collaboratively to identify and promote improvements which enhance client experiences and organisational outcomes.

**To be successful in the position, you will need**:

- persistence, resilience and negotiation skills
- a working knowledge of digital and data technology/systems

By joining QRO you will have opportunities for continued learning, growth and career development.

If you are interested in this role - click 'Apply' to be redirected to the full advertisement, including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

**Job Ad Reference**: QLD/491207/23

**Closing Date**: Monday, 12 June 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.