Service Officer
2 weeks ago
In the role of Service Officer, you will be interpreting and providing information and assistance on revenue, taxation, debt, fines and legislative matters in a client centered environment.
**Your key responsibilities will include**:
- Providing timely, helpful and supportive client service (both internal and external) whilst adhering to the Client Charter and other relevant client engagement standards.
- Providing accurate and consistent information, and/or education assistance, through various media to clients or their agents.
- Navigate computer systems efficiently and effectively to maximise efficiencies and improve client services
- Ensuring your work complies with established guidelines, procedures and record keeping standards.
- Actively contributing to the achievement of agreed team performance standards.
- Working collaboratively to identify and promote improvements which enhance client experiences and organisational outcomes.
**To be successful in the position, you will need**:
- Persistence, resilience and negotiation skills
- A working knowledge of digital and data technology/systems
By joining QRO you will have opportunities for continued learning, growth and career development.
We welcome applicants to share with the contact officer any health condition, impairment, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.
If you are interested in this role - click 'Apply' to be redirected to the full advertisement, including role description and contact details.
Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.
**Job Ad Reference**: QLD/544085/24
**Closing Date**: Friday, 23 February 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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