Service Officer

1 week ago


Sunshine Coast, Australia Queensland Treasury Full time
We are looking for innovative and client focused people to join our organisation.


In the role of Service Officer, you will be interpreting and providing information and assistance on revenue, taxation, debt, fines and legislative matters in a client centred environment.


Your key responsibilities will include:

  • Provide timely, helpful and supportive client service (both internal and external) while adhering to the Client Charter and other relevant client engagement standards.
  • Provide accurate and consistent information, and/or education assistance, through various media to clients or their agents.
  • Gather and analyse business requirements and create appropriate documentation to enable system developers to build digital solutions.
  • Efficiently and effectively navigate office computer systems to input, manage, retrieve and analyse information.
  • Ensure your work complies with established guidelines, procedures and record keeping standards.
  • Actively contribute to the achievement of agreed team performance standards.
  • Work collaboratively to identify and promote improvements which enhance client experiences and organisational outcomes.

To be successful in the position, you will need:

  • persistence, resilience and negotiation skills
- a working knowledge of digital and data technology/systems

By joining QRO you will have opportunities for continued learning, growth and career development.


If you are interested in this role - click 'Apply' to be redirected to the full advertisement, including role description and contact details.


Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.


Job Ad Reference:
QLD/491207/23

Closing Date:
Monday, 12 June 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Sunshine Coast, Australia Parliamentary Service Full time

    Do you have excellent communication, organisational and time management skills? Do you have a passion for supporting your community and working closely with Members of Parliament and the community? Are you looking for a dynamic and fast-paced work environment that offers variety and challenge? If so, we have the perfect opportunity for youYour main...


  • Sunshine Coast, Australia Parliamentary Service Full time

    Temporary / Part-timeThis is a temporary part-time position with hours to be worked on Thursday and Friday each week.A temporary appointment will be available for approximately 6 months.The RoleThe objectives of the Assistant Electorate Officer position are:Provide secretarial, executive and administrative support; Supporting and engaging with constituents...


  • Sunshine Coast, Australia Parliamentary Service Full time

    Do you have excellent communication, organisational and time management skills? Do you have a passion for supporting your community and working closely with Members of Parliament and the community? Are you looking for a dynamic and fast-paced work environment that offers variety and challenge? If so, we have the perfect opportunity for you! **Your main...


  • Sunshine Coast, Australia Parliamentary Service Full time

    The objectives of the Assistant Electorate Officer position are: - Provide secretarial, executive and administrative support; - Supporting and engaging with constituents and community groups; and - General administration of the daily operations of the electorate office. Whilst the above are broad objectives set for the position, specific tasks may...


  • Sunshine Coast, Australia Parliamentary Service Full time

    Temporary / Part-time This is a temporary part-time position with hours to be worked on Thursday and Friday each week. A temporary appointment will be available for approximately 6 months. The Role The objectives of the Assistant Electorate Officer position are: - Provide secretarial, executive and administrative support; - Supporting and engaging with...


  • Sunshine Coast, Australia Queensland Police Service Full time

    We are seeking a dedicated and energetic individual to provide intelligence support to members of Sunshine Coast District and also fellow members of the team. The role provides vital assistance to frontline officers and contributes the strategic objective of keeping our community safe. **The core capability requirements for this role are**: - Support the...


  • Sunshine Coast, Australia Queensland Police Service Full time

    As a Watchhouse Officer, the core capability requirements for this role are: - Perform Watchhouse functions relevant to the administration, supervision and monitoring of persons in custody and visitors to the Watchhouse. - Operate and monitor electronic surveillance and movement control systems in accordance with established procedures. - Maintain...


  • Sunshine Coast, Australia Queensland Police Service Full time

    As a Watchhouse Officer, the core capability requirements for this role are:Perform Watchhouse functions relevant to the administration, supervision and monitoring of persons in custody and visitors to the Watchhouse. Operate and monitor electronic surveillance and movement control systems in accordance with established procedures. Maintain Watchhouse...


  • Sunshine Coast, Australia Queensland Police Service Full time

    We are seeking a dedicated and energetic individual to provide intelligence support to members of Sunshine Coast District and also fellow members of the team. The role provides vital assistance to frontline officers and contributes the strategic objective of keeping our community safe.The core capability requirements for this role are:Support the QPS...


  • Sunshine Coast, Australia Queensland Ambulance Service Full time

    The Business Support Officer reports to the Manager, Business Support and is responsible for the day-to-day coordination and management of the regional business support team, which provides a range of administrative services to regional management and staff, including support for operational, human resource (HR), finance, staff development and other...


  • Sunshine Coast, Australia Queensland Ambulance Service Full time

    The Business Support Officer reports to the Manager, Business Support and is responsible for the day-to-day coordination and management of the regional business support team, which provides a range of administrative services to regional management and staff, including support for operational, human resource (HR), finance, staff development and other...


  • Sunshine Coast, Australia Queensland Police Service Full time

    Through Programs, Engagement and Referral, you will partner with Department of Education (DoE), and other relevant stakeholders, to provide support to youth with the aim of reducing harm, offending behaviours and/or risk of educational disengagement. Meritorious applicants will be offered available positions in order of merit, until all positions are...


  • Sunshine Coast, Australia Queensland Police Service Full time

    Through Programs, Engagement and Referral, you will partner with Department of Education (DoE), and other relevant stakeholders, to provide support to youth with the aim of reducing harm, offending behaviours and/or risk of educational disengagement.Meritorious applicants will be offered available positions in order of merit, until all positions are...


  • Sunshine Coast, Australia Queensland Ambulance Service Full time

    The Queensland Ambulance Service (QAS) is an integral part of the primary healthcare sector in Queensland through the delivery of timely, patient-focussed ambulance services. **What you will be doing**: - Working in a team environment, coordinate rostering of Paramedics across the Sunshine Coast and Wide Bay - Ensure all staff vacancies are filled with...


  • Sunshine Coast, Australia Queensland Police Service Full time

    Join our team and help make a differenceThe Communications Group and Policelink Group Operators are committed to providing high quality, client focused service in a call centre environment, in response to calls for assistance from members of the public across Queensland. We play a vital role in assisting the front-line officers in keeping the community...


  • Sunshine Coast, Australia Queensland Police Service Full time

    The Watchhouse processes arrested persons whilst obtaining all identifying particulars and manages prisoners awaiting allocation to the many Correctional facilities. Transportation of prisoners occurs daily to other South-East Queensland Watchhouses and Correctional facilities. **The core capability requirements for this role are**: - Perform Watchhouse...

  • Service Officer

    2 months ago


    Sunshine Coast, Australia Queensland Treasury Full time

    In the role of Service Officer, you will be interpreting and providing information and assistance on revenue, taxation, debt, fines and legislative matters in a client centered environment. **Your key responsibilities will include**: - Providing timely, helpful and supportive client service (both internal and external) whilst adhering to the Client Charter...

  • Service Officer

    2 days ago


    Sunshine Coast, Australia Queensland Treasury Full time

    In the role of Service Officer, you will be interpreting and providing information and assistance on revenue, taxation, debt, fines and legislative matters in a client centered environment. **Your key responsibilities will include**: - Providing timely, helpful and supportive client service (both internal and external) whilst adhering to the Client Charter...

  • Service Officer

    1 week ago


    Sunshine Coast, Australia Queensland Treasury Full time

    In the role of Service Officer, you will be interpreting and providing information and assistance on revenue, taxation, debt, fines and legislative matters in a client centered environment.Your key responsibilities will include: Providing timely, helpful and supportive client service (both internal and external) whilst adhering to the Client Charter and...


  • Sunshine Coast, Australia PERSOLKELLY Full time

    PERSOLKELLY are looking for a Customer Service Officer for a National Building Manufacturer based at Warana on the Sunshine Coast. Work part of a small team reporting into Brisbane Office. The key responsibilities of the role will include: - Customer service - Sales administration - Generating basic customer quotes - Data entry - Liaising with different...