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Kiosk Customer Solutions Specialist

3 months ago

Brisbane, Queensland, Australia Concentrix Full time
Description The Advisor I, Customer Service position interfaces with customers face to face. This position provides customer service support and resolution of routine problems regarding client's product or services.

We are currently looking for Kiosk Advisors to join our team who will be representing an exciting new client, a State Based Government Contract based in Brisbane providing support to everyday Australians.

Located at an existing location in Brisbane, you will be the friendly face customers see when they are needing general assistance. As a representative for our esteemed government client, we are wanting to ensure all customers are provided with a positive, professional and personalised customer experience.

Key Role Details

  • Start date of 13th of May
  • Hourly rate of $ Super
  • Full time and stable role
  • 2 weeks full time training
  • Maximum span of hours 9am to 4pm Monday to Friday and 10am to 4pm on Saturday and Sunday

Role Duties:

  • Handling all customer enquiries in an appropriate manner
  • Working as first point of contact for Customers
  • Assisting customers with online services
  • Taking payments from customers

Skills & Abilities:

  • Proactive problem solving skills
  • Experience in face to face customer service
  • Ability to respond appropriately to customer aggression and/or inappropriate behaviour
  • Confident and capable in using computers and systems
  • Attention to detail and administration skills
  • Excellent personal presentation
  • Ability to thrive in a busy environment
  • Demonstrated the ability to communicate effectively with customers in a face to face setting.

What's in it for you?

  • Career stability - permanent opportunity with a global company, 80% of our frontline managers are promoted from within the business
  • Engaging and comprehensive paid training.
  • A diverse and inclusive work environment

If you are excited to take on a new challenge and join an exciting new team that is creating game-changing journeys for employees and customers, APPLY NOW

*Applicants must be at least 18 years of age and pass a police check and other pre-employment checks*

Concentrix + Webhelp is an equal opportunity employer.

Being an equal opportunity employer means that Concentrix + Webhelp provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

Location:

AUS Brisbane - 288 Edward Street

Language Requirements:

Time Type:

Full time