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Spare Parts and Warranties Officer
3 months ago
Introduction:
Monday to Friday, NO WEEKENDS
Supportive team environment
Proudly BCorp accredited - using business as a force for good.
What you'll be doing
SilverChef is looking for a driven Spare Parts and Warranties Officer to join our team and support the hospitality equipment asset base for SilverChef.
In this role, you will be responsible for co-ordinating our hospitality equipment spare parts inventory and managing warranty claims for our team.
You will work closely with key internal and external stakeholders including warehouse team members across our three facilities in Australia.
Your main duties include:
Manage and maintain the spare parts inventory
Help customers identify, problem-solve, and troubleshoot warranty issues and order spare parts
Maintain accurate records and reports within our systems and liaise with the SilverChef Sales team for updates on timeframes.
Build strong relationships with external and internal stakeholders including service technicians and suppliers
Work with the warehouse team members to optimize spare parts inventory and improve processing timelines
Support the improvement of current procurement and service processes
Skills and experience:
In depth knowledge of the procurement process, preferably within the hospitality equipment industry
Outstanding team player who can also work autonomously
Inventive approach to problem-solving and ability to work well under pressure
Good communication and negotiation skills
Understanding of hospitality equipment - technical experience is highly valued
About SilverChef
Be part of a fast-growing, highly successful global finance business that does things differently.
Our finance product portfolio is a mix of established and new products that help hospitality businesses get started and grow.
We are genuinely committed to helping our customers achieve their dreams, and we've already invested more than $1.5bn in the hospitality industry globally.
Benefits:
Competitive salary package
Be a part of a supportive and fun company culture, including Friday drinks and birthday celebrations
Great leave options including paid volunteer days and options to cash out and purchase additional leave
Work with purpose; Be part of the B Corp movement, making a difference in the world
