Aps 3 Client Service Centre Officers
1 week ago
Closing Date:5pm Thursday 23 March 2023
face2face reference:582247
Location:
Canberra, ACT
Hours:
full-time
Contract length:
Until 30 June Month Extension (Pending Approval)
Entry requirements:
Australian Citizen + National Police Check
Pay range:
$ p/h ex super
About the role:
This role provides consistent and accurate advice to industry in accordance with legislation and Procedures.
Duties
- Provide Administrative support as required, ensuring procedures and processes are current and in line with regulations.
Required experience/skills
- Demonstrated experience handling phone calls and working with KPIs
Desirable experience/skills
- Ability to follow procedures and produce accurate and detailed documents in accordance with established procedures with a high attention to detail and/or demonstrated ability to learn new procedures quickly.
- Experience in high volume contact/processing centre would be highly desirable.
- Demonstrated experience performing administrative support in a service focused environment with complex service offerings and processes and/or similar experience working in client services.
- Demonstrated experience in the use of web/databased business systems, Microsoft Office Suite, RMS/TRIM and/or similar client managements systems.
Hannah Hawkins
APS
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