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Senior Critical Incident Manager

3 months ago

Sydney, New South Wales, Australia Suncorp Group Full time
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Be part of something bigger at Suncorp.
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This is an exciting opportunity within Service Integration and Management (SIAM) to facilitate SIAM reporting and governance, using your extensive reporting skills to build out dash boards using Power BI and Service Now.

We have multiple exciting opportunities for Claims Specialist to join our Terri Scheer Team in Adelaide.

Suncorp Group is looking for customer centric individuals join our team at our New Farm Branch as a Banking Consultant, on a permanent basis.

This is a flexi part-time role offering a minimum of 20 hours per week.
Successful Candidate must be available to work 5 days a week.

Suncorp Bank is looking for customer centric individuals join our team at our Sunshine Coast Branches as a Banking Consultant, on a permanent basis.

These are flexi part-time roles offering a minimum of 20 hours per week.
Successful Candidates must be available to work 5 days a week.

GIO (part of Suncorp Group) is looking for an empathetic and customer focused individual to join our Workers Compensation Claims team in Canberra as a Claims Advisor, on a permanent basis.

This is a unique opportunity to enhance your digital knowledge within a collaborative and supportive team environment.

Working closely with experienced professionals you gain exposure to end to end delivery within the ecommerce lifecycle of our digital platforms.

To succeed in this role, you will have strong all-round BA skills (minimum 5 years'), a background in digital (web, mobile, ecommerce etc) and be able to build a great rapport with business stakeholders.

Leverage your previous legal, dispute resolution and/or insurance experience to achieve meaningful outcomes for our business and customers |Ongoing professional development is encouraged and work/ life balance is promoted |12-months full-time position available in Brisbane or Melbourne due to extensive team growth We have a full-time permanent opportunity arise to join our Online Channels and Retention team as a Customer Service Retention Consultant based in Wellington.

In this role you will be empowered to provide solutions that ensure an outstanding service experience.

They are devoted dispute resolution specialists dedicated to getting the right outcomes for their customers |Hybrid working, flexible start times and the autonomy and freedom to plan your day | Permanent full-time opportunity based in Sydney or Canberra Suncorp is looking for a DX Delivery Coordinator will instil a strong agile delivery experience, and continuous learning and growth mindset into the DX Co E.

Our business is supporting Australians and their communities in ways that make the brightest impact and the biggest difference.
For many of our customers, that means giving them the financial support they need to grow their business.

As part of our Agribusiness Banking team, you'll build genuine and trusted relationships with our customers – so you can make a real impact.

We'll give you plenty of room to thrive in your own way and make your own difference – with flexibility and clear horizons to progression.

Utilise your Motor Insurance Delivery experience and join our friendly team Are you ready to lead the charge in shaping Suncorp Bank's response to evolving regulatory requirements and financial crime challenges? We're seeking a driven Transaction Monitoring Lead to drive our Financial Crime Compliance Program of Action forward.

If you're passionate about making a real impact, thrive in a fast-paced environment, and have a wealth of experience in compliance and regulatory programs, then this role is for you.

Suncorp is seeking a dedicated and detail-oriented Remediation Consultant to join the team.

With continued growth and success here is your opportunity to join our high performing Agribusiness team as an Assistant Relationship Manager and support the Relationship Manager with the management and growth of a portfolio of valued Agribusiness customers.

This is a fantastic opportunity to surround yourself with high integrity banking professionals whilst developing your knowledge and experience within Agribusiness Banking.

Our business is supporting Australians and their communities in ways that make the brightest impact and the biggest difference.
For many of our customers, that means giving them the financial support they need to grow their business.

As part of our Agribusiness Banking team, you'll build genuine and trusted relationships with our customers – so you can make a real impact.

We'll give you plenty of room to thrive in your own way and make your own difference – with flexibility and clear horizons to progression.

Are you ready to lead the charge in elevating customer satisfaction and advocacy to new heights? Join Suncorp Bank as our Executive Manager, Customer Complaints and Advocacy, a pivotal role with unique responsibilities.

You'll be at the helm of shaping our approach to customer advocacy, ensuring consumer interests are protected, transparency is enhanced, and trust in Suncorp Bank is fortified.

With a focus on fostering fair dispute resolution outcomes, particularly in sensitive cases, you'll champion initiatives to enhance our products, services, and processes based on key customer insights.

Your influence will extend across the organization as you amplify the voice of our customers, ensuring they're heard, understood, and treated with fairness and respect.

Ready to make a profound impact on our customer experience journey? Join us and lead the charge towards excellence in customer advocacy and complaint resolution.

We have an opportunity for a Case Manager to join our Asteron Life brand.
As a Case Manager, you will be responsible for the management of an active claim portfolio of Disability Claims.
We're looking for someone with excellent AEM experience who can lead a talented team within our Insurance Technology function.
Utilise your Data Engineering/Process and Data Science Solutions experience and join our friendly team
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