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Settlements Team Leader

3 months ago

Sydney, New South Wales, Australia Macquarie Group Limited Full time

As the Settlements Team Leader you will use your leadership skills to identify and drive continuous improvement initiatives to deliver the best client experience.


Utilising your leadership skills and business acumen, you will be responsible for driving performance of Settlements Associates through effective coaching and management, ensuring KPIs and Service Level Agreements are consistently achieved and maintained.

Your main duties will include conducting regular one on ones and performance reviews, planning training and development and offering ongoing support and guidance to your team.

You will also take ownership of tracking the team's workload and performance to ensure Associates are set up for success.


As an Operational Leader, you will proactively identify opportunities for process improvement, automation and efficiencies and be able to utilise your experience in driving change to execute on these opportunities.

You'll have the opportunity to strategically partner with the Head of Settlements to support in both driving transformation and creating a high performing team culture.


Your wider responsibilities will include driving effective change management across the Settlements Group and building effective working relationships with the Settlements Manager, Team Leaders, Seniors and other key stakeholders both internally and externally.

In addition, you will act as a point of contact for escalations / issues and proactively educate relevant stakeholders on Settlements processes and procedures.


With previous experience in people management, you will bring with you a proven ability to drive and motivate a team to meet and exceed goals.

You will also have experience in coaching, providing feedback and developing skills as well as leading driven and successful people in a high pressured and time sensitive environment.

Finally, you will demonstrate outstanding communication skills and be confident to manage relationships and make commercially sound decisions. Previous experience within Financial Services will be highly regarded but not a necessity.

About Banking and Financial Services**Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.

Our commitment to Diversity, Equity and Inclusion
The diversity of our people is one of our greatest strengths.

An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities.

From day one, you'll be encouraged to be yourself and supported to perform at your best.

If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply.

With the right technology, support and resources, our people can work in a range of flexible ways.

About Macquarie:


A career at Macquarie means you'll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure.

At Macquarie, we're empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 19,200+ employees and offices in 34 markets around the world, we're a truly global organisation.


You'll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued.

You'll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you'll have the opportunity to make a difference.


Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.


Job no:
BFS-972148

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Work type: Maximum term, Secondee

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Location: Sydney

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Category: Mid-senior, Mid-level, Administration & Support, Credit, Customer Service, Operations, Retail Banking
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Group: Banking and Financial Services
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Division: BFS Central & Operations

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Recruiter: Hannah Lewis

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Opening Date: 09/3/2023