Key Account Services Representative

1 week ago


Melbourne, Victoria, Australia On AG Full time

In short:

Your Mission:

  • Work simultaneously with multiple CRM systems, especially salesforce, Microsoft Dynamics 365, SPS commerce and our vendor portals
  • Responsible for key account orders, shipments and invoicing of orders, resolve issues in a timely manner
  • Responsible for the transferring of information between D365 and SPS commerce
  • Communicate daily with our 3PL warehouse regarding key account shipments and guidelines that strictly need to be followed
  • Communicate daily with our key account sales team and logistics team around inventory, orders and shipping windows
  • Demonstrate high energy and ownership towards supporting our key account sales team and their corresponding accounts

Your story:

  • 4+ years of experience in similar Customer Service or Account Management role
  • Advance skills within various systems including Excel, D365, SPS and Salesforce
  • Ability to successfully communicate across all levels and departments
  • Experience with vendor portals and routing guidelines is a bonus as well as collaborating with logistics providers and warehouse operations
  • Strong attention to detail
  • Experience brainstorming new methods in order to improve key account experiences with a sense of urgency to deliver the WOW

Your story:

  • 4+ years of experience in similar Customer Service or Account Management role
  • Advance skills within various systems including Excel, D365, SPS and Salesforce
  • Ability to successfully communicate across all levels and departments
  • Experience with vendor portals and routing guidelines is a bonus as well as collaborating with logistics providers and warehouse operations
  • Strong attention to detail
  • Experience brainstorming new methods in order to improve key account experiences with a sense of urgency to deliver the WOW

What we offer:

On is a place that is centered around growth and progress.

We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate.

Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer.

We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.



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