Act State Manager Investigations

2 weeks ago

Canberra, ACT, Australia Procare Group Full time
Join a leading national provider of insurance risk & solutions services

  • A unique, sought after leadership opportunity
  • Thorough induction & ongoing support from a stable & committed management team


The Procare Group is seeking an experienced and ambitious investigations professional to join our national management team as the
ACT State
Manager of Investigations.

This role requires a driven professional to lead the development of our Investigations division across the ACT, including factual investigations, desktop intelligence and surveillance operations.


Working in partnership and with full support from our national management team, you will embrace this unique opportunity to expand our successful ACT operations.

You will work closely with our valued customers, lead our team of investigators and drive quality outcomes in our service provision.


If you have a legal, claims or professional investigation background, this role could be for you

The Role:

Reporting to the Executive Director & General Manager and with regular liaison with key divisional managers, the main functions of the role are to:

  • Ensure we deliver consistent, high quality investigation services, through a passion for high quality outcomes, teamwork and a focus on business efficiency.
  • Provide timely, professional and effective communication with clients and grow the division's clientbase through a number of targeted activities.
  • Build on our existing network and relationships with key stakeholders in both personal injury and general insurance lines.
  • Prepare and produce internal management reports and external reports in line with our SLAs and client requirements.
  • Support & assist our staff to succeed in their roles and identify opportunities to enhance operational performance of the team and divisions.
  • Assist the Executive team with marketing, tenders & business development activities.
  • Manage quality & compliance processes across the division.
  • Supplement NSW client relationship development and initially manage a reduced factual investigations caseload while building the team.

About You:

  • Demonstrated operational and/or management experience, including working with senior internal and external business stakeholders and customers (
    mandatory);
  • Strong customer service ethos, internally and externally (
    mandatory);
  • Demonstrated background & experience in insurance claims management, investigations, legal and/or professional services;
  • A working knowledge of, and existing network in, the personal injury insurance industry
    (highly desirable);
  • The ability to get the best out of people by providing strong and balanced leadership;
  • Have a current and valid
    Investigators Licence (or willing to obtain) and a current drivers licence; and
  • Have a willingness to travel intra and interstate for businessrelated activities, meetings, functions & presentations.

What We Offer:

  • A genuine and friendly working culture where our people are valued
  • Excellent remuneration & benefits, including generous incentives;
  • A stable, committed and experienced National Management team;


 The latest tools
  • Surface Pro & iPhone;
  • A genuine commitment to your work life balance;
  • Employee Value Proposition offers include novated lease options, paid parental leave, paid volunteer day, access to EAP, and many more perks;
  • Relocation assistance (if moving interstate);
  • Monthly and quarterly staff celebrations as well as annual events such as our Procare Cricket Day Charity Fundraiser, companywide Christmas & End of Financial Year parties and more; and
  • A unique leadership opportunity to develop and lead our ACT Investigations Division with the support of a successful national business.

About Procare:

The Procare Group is an ever-growing national business of over 25 years.

Our values are at the core of our business; Work Together, Be Accountable, Clarity in Communication and Find a Solution.

At Procare Investigations, our vision is to be the most respected national insurance investigations business in Australia with a focus on delivering high quality services for our customers through every interaction.

We value our people and know that fantastic talent is the only way to shape our future success. We're all about building a high-performing team, where we embrace collaboration and new ways of thinking.

If you are looking to join a focused and driven team, as part of a family started company, have the drive to succeed and take pride in providing a high-quality service, we want to hear from you

Applications will be treated in the strictest confidence. To apply, please send your CV and cover letter via the link.

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