Investigator

2 weeks ago

Canberra, ACT, Australia ACT Government Full time

The Complaints team within RAQ provides strategic complaints leadership for high quality complaints handling with consistent systems and processes to achieve positive outcomes within the Directorate.


The investigator will, under the direction of the Senior Investigator, provide administrative and professional support in the resolution of complaints about CSD, where required, regulated human services.

The position also supports strategic policy development as part of quality improvement. This includes providing secretariat support for the CSD Complaints Management Committee (CSDCMC).


The investigator role also includes support to the Senior Investigator in undertaking internal complex complaint reviews for the Directorate under the CSD Complaints Handling and Management Policy (CHaMP).

The Investigator will be expected to maintain RAQ's register of internal complaints and assist with data collection and reporting.

The position requires a reliable person who can work independently as well as part of a small team. The successful applicant will display discretion and integrity while working with sensitive and confidential information.

The position reports directly to the Senior Investigator, Complaints, RAQ.

Eligibility/Other requirements:
Educational, suitability and professional qualification checks may be carried out prior to employment.

While not essential, the following experience and/or qualifications are desirable:

  • Experience in administrative government investigations into compliance with service standards
  • Experience in the delivery of human services
  • Certificate IV Government Investigations
  • Qualifications and training in counselling, mediation, or conflict resolution

How to Apply:

Please provide a statement of no more than two pages outlining your background, capabilities and experiences and how these align with the duties (what you will do) and capabilities and behaviours (what you require) required to be successful for this role.

You must also submit a curriculum vitae up to a maximum of four pages.

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