Delegated Account

JOB DESCRIPTION

Delegated Account & MSP* Manager

*Material Service Provider

Australia (Sydney or Melbourne)

Responsible for governance and oversight for Australia (XLICSE branch, and Catlin Australia) of all aspects of material service provider oversight in line with regulation including Outsourcing and Delegated Authority Oversight and Controls.

Maintains oversight of all material service provider arrangements for Australia, and responsible for managing/liaising with the responsible persons to ensure compliance with regulation including CPS230.

Works closely with the Underwriting Governance Manager for APAC, and with the relevant Line of Business Underwriters in regards their DA arrangements, and with Claims to ensure that key contacts, processes and controls are maintained throughout the lifecycle of any delegated arrangement from onboarding, through maintenance, and exiting any agreements.

Involves understanding and awareness of risks at each stage in any material service provider arrangements including notably delegated underwriting authority processes. Requires a risk-based approach and excellent communication skills to work with internal and external stakeholders.

DISCOVER your opportunity

What will your essential responsibilities include?

General Duties:

• Oversight, coordination, and governance for material service provider requirements, including Delegated Authorities (Underwriting and Claims), and internal agreements including, reporting and controls for Australia
• Ensuring that relevant regulatory requirements are met for Australia - locally e.g. APRA (CPS 230), and feeding into XLICSE legal entity requirements (e.g. CBI requirements) as well
• Ensures all relevant policies & procedures are followed, to ensure data governance and compliance. Works closely with Compliance, Legal, Underwriting Governance, and other departments.
• Supervises scheduling, conduct, results, follow up actions of internal/external audits for material service providers – partnering with relevant stakeholders internally to close action points within needed timeframes.
• Interacts and manage relationships with all product lines and support areas locally in Australia. Close collaboration with internal stakeholders to ensure adequate communication and continuous improvement mindset
• Partners with internal stakeholders to ensure bordereaux are submitted on time, relevant checks and controls are performed, and are adequate or any issues are identified, logged and follow up to closure
• Coordinates internal and external reporting requirements, ensuring key timelines and requirements are met and liaising with other internal stakeholders as needed (e.g. claims, actuarial, finance, MO) both at branch level and within APAC & EUR or global as needed
• Ensure any MI Data/ reports are secured and/or provided in required time frames
• Coordinates set up of any new delegated arrangements – drive to internal requirements from local and overseas, within expected timeframes
• Liaises with the APAC Delegated Authority UW Governance Manager on the oversight and handling of issues and escalations
• Establishes position as the liaison point for Australia on any Material Service Provider & Delegated Authority topics
• Partners with Underwriters, Brokers and Coverholders or others to find solutions to any issues that may arise (new or existing business)
• Establishes relationships with other key stakeholder Governance & Operations departments (Legal/ CDAG/ Conduct/ Compliance/ Data Privacy & Security/ Internal Risk & Audit/ CoE)
• Assists in training sessions with all AXA XL Stakeholders & project involvement relating to Delegated Arrangements as required
• Participates in key Underwriting, claims, DGC or other meetings, coordinates/ drives actions, makes notes for the record and coordinates across multi-functions where required
• Improving operational systems and best practices
• Engage, monitor and develop small team of direct reports

You will report to the Operations Lead, Australia.

SHARE your talent

We're looking for someone who has these abilities and skills:

• Act independently, think in global terms and demonstrate excellent business acumen
• Strong Collaborator: Develop and maintain productive working relationships with internal and external stakeholders. Provide guidance and seek input from others as needed to achieve the best result possible. Capable of working and collaborating with a virtual team, across multiple diverse geographies and cultures
• Use judgment to identify and solve day to day problems in straightforward situations
• Ability to analyse and interpret data appropriately and identify trends in order to direct/engage with others as needed

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see

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