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Team Leader
3 months ago
Job Description About the role**:
You will support and develop a team of 50+ passionate community workers who provide a wide range of in-home care services to the elderly around Melbourne.
Team Leaders provide coaching, ongoing support, and direction to a geographically dispersed team with the goal of achieving exceptional customer service.
You will be the daily point of contact for your team, and also conduct interviews and inductions for new care workers, manage team and individual performance and drive safety initiatives.
You will also manage payroll and other admin tasks, ensure compliance targets are met and handle customer escalations with support from the management team.
The role will be a mix of working from home, the Notting Hill office and in the field with your team.
About you:
- Proven team leadership experience supporting large teams within community, call centre, retail, hospitality or similar industries.
- You will have the ability to build trusted relationships, communicate with empathy whilst maintaining professional boundaries with your team.
- Previous experience within the Community/Aged Care industry would be great but not essential.
- Exceptional communication and time management skills with an ability to work well under pressure.
- Strong passion for compliance and achieving customer satisfaction.
- Demonstrated experience with coaching, having difficult conversations and performance managing frontline teams.
- Stakeholder engagement and problemsolving skills.
- Driver's licence, reliable vehicle and insurance
- Relevant qualifications (or equivalent experience) in Leadership plus
Training and Assessment are desirable.
About KinCare:
We have a 30-year track record of supporting older Australians to live independently.
We're committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.
It's really the people here who make it a great place to work.When you come to work for us, you can be sure that you will be inspired and challenged every day.
Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family-orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.- We are a 2023 Circle Back Initiative Employer we commit to respond to every applicant._
