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Team Leader

2 months ago

Melbourne, Victoria, Australia Pillow Talk Full time

About the Role

We are seeking a highly motivated and experienced Team Leader to join our team at Pillow Talk Mentone store. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and achieve sales targets.

Key Responsibilities

  • Support the smooth and efficient operation of the store, including handling customer queries and concerns, driving the team to reach budget and KPIs, receiving and organizing inventory, and maintaining store visual appeal.
  • Lead by example and inspire your team to deliver exceptional customer service, capitalizing on every opportunity to bring comfort and style to life.
  • Support the Store Manager and Assistant Store Manager in the overall running of the store, with the confidence to step up when needed.
  • Develop and maintain strong interpersonal relationships with customers and colleagues, with a focus on consultative selling and finding the right products for our customers.
  • Ability to multitask and cope with changing priorities, with a keen eye for detail and great listening and problem-solving skills.

What We Offer

  • $53,000 plus super, and generous monthly performance incentives (circa $3.5k pa)
  • 60% store discount after qualifying period – T&Cs apply
  • Free onsite parking
  • 100% Australian-owned and operated company
  • One of the largest linen and homewares specialists in the country
  • Opportunities for further learning and career growth
  • Warm, friendly and supportive work environment
  • Passionate and knowledgeable team
  • On-trend, high-quality products that make selling a true pleasure
  • Family values and a culture of inclusivity and belonging

About Us

Pillow Talk is a leading retailer of linen and homewares, with a strong commitment to customer service and community involvement. We are a Circle Back Initiative employer, committed to responding to every person who expresses interest in working for us.