Licence Monitoring Officer

1 week ago


Melbourne City Centre, Victoria, Australia Victorian Gambling and Casino Control Commission Full time
About the organisation
The Victorian Gambling and Casino Control Commission (VGCCC) is an independent statutory authority which regulates Victoria's gambling industry. The organisation licenses, informs and educates, monitors, and enforces the gambling industry through a risk-based approach to regulation.

Underpinned by its values of "work together, act with integrity, respect others, make it happen, and act with courage and confidence" the VGCCC plays an important role in ensuring the integrity, safety, and fairness of the gambling industry so that it delivers sustainable benefits to Victoria.

The opportunity
The Licence Monitoring Officer plays a significant role in monitoring industry and their obligations. This role is responsible for conducting and recording monitoring activities across licensing teams.

This includes financial statements and statements of returns, monitoring of community and charitable organisations wanting to conduct raffles, bingo, lucky envelopes and fundraising events, and gambling and gaming industry participants and licensees.


  • Maintain and manage information and documentation in information systems and databases in accordance with information management policies and procedures.
  • Provide support in relation to monitoring and mitigating risk and making decisions in relation to monitoring activities.
  • Analyse and monitor performance data from relevant systems on a regular basis; monitor, analyse and report on performance results; and recommend appropriate action to support the achievement of performance targets and improvements.
Who we are looking for.
Key responsibilities

  • Problem Solving
  • Solves problems based on operational guidelines, knowledge, and experience, scanning for useful information, looking for underlying causes, and suggesting alternative actions to clients.


Service Excellence
  • Undertakes work efficiently, focussing on client satisfaction and maintaining service quality despite time constraints while striving to exceed agreed service targets.


Verbal Communication
  • Assesses audience and provides appropriately tailored and clear information and explanations to a range of groups, in an effective and confident manner, dealing with challenging behaviour firmly but politely.

Rewarding our employees is important to us, we provide:

  • competitive salary
- challenging yet rewarding atmosphere that encourages success and growth.
- employee health and wellbeing initiatives and foster a work/life balance.

If this role appeals to you, please submit a cover letter and resume.
Applicants may be required to undergo pre-employment screening as part of the recruitment process. For further information, please refer to the Victorian Public Sector Commission website pre-employment screening policy.
Applications close Sunday 10 September 2023.
All VGCCC staff are encouraged to be fully COVID-19 vaccinated.

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