People Services Administrator

2 weeks ago

Melbourne, Victoria, Australia Bupa Full time

The opportunity


Fantastic opportunity has arisen for a motivated individual to join Bupa Health Insurance as the People Services Administrator on a permanent full-time basis.

This position will be based in Melbourne with hybrid work arrangements.


You will be primarily responsible for the timely and accurate advice and support for all people related queries for the business unit.

The role includes processing of HRIS (Workday and Avature) system activities including contracting, transfers, onboarding and offboarding processes.

You will be focused on providing an outstanding employee experience as the primary point of contact for policy and employment related queries.


How will I help?

Key accountabilities include:

  • Provide outstanding customer service telephone support, to stakeholders to answer generalist HR queries and provide advice related to employment related matters.
  • Promptly respond to and complete Workday workflow activities, ensuring both an efficient workflow and the highest levels of data accuracy at all times
  • Creation and management of employee related documentation including contracts and letters, ensuring accuracy and correctness of content and in accordance with Bupa policies and protocols
  • Investigate and resolve complaints and concerns a timely and effective manner, with particular focus on those which may impact employee pay
  • Maintain a solid understanding of employment legislation, applicable industrial awards and Bupa HR policies and practices to ensure that support and guidance provided is accurate

Why work at Bupa?
We keep our people smiling by helping them improve their lives in and outside of the office.

We're a welcoming lot, no matter who you are or where you've come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally.

With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl.

health insurance subsidies) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few).

We reward our people and celebrate their success, provide initiatives that develop careers and look after our people's health, wellbeing, and futures.


What do I need?

  • Experience with HRIS systems (Workday preferred)
  • Experience with Service Now or similar online case management tools
  • 12 years' experience within an operational HR administrative function
  • Qualifications in HR (Certificate IV, diploma or degree) and/or Business Administration, or similar is desirable
  • Experience in Customer Service or phonebased support roles within HR preferred
- **
About Bupa Asia Pacific: Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.


Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services.

Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

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