Reception – Town Hall Broadmeadows

2 weeks ago

Melbourne, Victoria, Australia Hume City Council Full time
Job Description
  • Permanent Part-time, 24 hours per week
  • Working hours 8:30 am- 5:00pm Wednesday - Friday
  • $73,776.74 per annum (pro rata) plus Superannuation

Hume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

The reception role that sits within the Community Centres and Venues team at Hume City Council provides a first point of contact to clients visiting Hume City Council when entering Town Hall Broadmeadows.

What you'll be doing:

  • Deliver, or organise the delivery of, all operational actions associated with the venues managed by the Community Centres and Venues team including but not limited to HGLCs and / or Town Hall Broadmeadows reception.
  • Respond to incoming telephone and email enquiries including ensuring complaints are dealt with effectively and escalated to senior management if required.
  • Liaise professionally with and directing clients, contractors, couriers, and other visitors.
  • Administer the Hall's booking system, including point of contact enquiries, maintenance of and adherence to the booking system and administration of accounting processes.
  • Provide support to the Community Centres and Venues team where required including preparing memos, completing forms and other administrative tasks.
  • Promote the full range of venues and services that are offered through the Community Centres and Venues portfolio.
  • Work collaboratively with other staff in a team environment.
  • Oversee the main foyer space and entry to HGLCs and / or Town Hall Broadmeadows ensuring that it is kept clean and tidy.

The skills and experience you'll bring to the role:

  • Demonstrated administration and customer service skills.
  • Highly developed interpersonal and communications skills.
  • Ability to identify customer needs and expectations, decide the appropriate action and respond accordingly.
  • Knowledge of working within a customer driven environment and demonstrated experience in dealing with members of the public.
  • An ability to process payments and handle money—issue correct change, receipting and balancing of cash float.

For any enquiries, please contact Joseph Maroun on To apply for this position please click in the "Apply" button below.

Why Hume City Council?

A leader in local government, we're committed to creating an inclusive and collaborative work environment that is guided by our values:

We're better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We're in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

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