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Administration Officer
3 months ago
- $73,473 + super + not for profit salary packaging benefits
- Permanent Full Time Contract
- Location: Midland WA 6056
- Rewarding work – every day you know you are making a real difference
Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.
The NDIS
The National Disability Insurance Scheme (NDIS) supports people with disability to participate in and contribute to improving social and economic life, as well as provide certainty that people with disability will receive the care and support, they need over their lifetime. The NDIS provides multiple ways to assist people with disability to exercise choice, including taking reasonable risks in the pursuit of their goals and the planning and delivery of their supports. One of the ways this is done is through Local Area Coordination (LAC). For more information, please visit
Your Opportunity
Based in Midland covering the Northeast Metro region of Perth, the Administration Officer will provide support for the effective operation of the Mission Australia office. You will be the welcoming first point of contact for all site visitors and inbound service calls and emails, managing workflow through the NDIA Client Record Management system, as well as fulfilling other key administrative tasks that are vital to the efficient running of the service.
Your Key Responsibilities
- Provide a welcoming and supportive experience for people engaging with our services.
- Conduct a range of administration tasks including but not limited to management of calendars, meeting minute taking and recording, data entry, responding to correspondence from clients and other office duties.
- Update and review the National Disability Insurance Agency's Case Management Record system when taking inbound calls and following interactions with NDIS Participants or their stakeholders.
- Resolve general queries received by members of the public, and NDIS Participants and their stakeholders.
- Highly professional and courteous, verbal, and written communication that is aligned with the Mission Australia Code of Conduct.
- Complete administrative duties including SharePoint document filing, purchasing and accounts work.
- Maintain all fleet vehicles and respond to all building maintenance issues as they arise.
- Provide other team support activities as required to support the delivery of services.
Requirements for Success
With significant experience in an administrative role and demonstrated ability to work with vulnerable people, you will be confident managing competing priorities and working with people displaying challenging behaviours. Other requirements include:
- Highly competent in using computer packages such as Microsoft Office including Word, Excel, and Power Point.
- Knowledge of Local Community Supports.
- Exceptional level of customer service skill and experience.
- Demonstrated solutions focused thinking and problem solving.
- Experienced in the use of databases and online information systems and records management.
- High level organisational and time management skills.
- Excellent analytical, literacy, numeracy, and verbal communication skill.
- Client focused and respectful with vulnerable people who are accessing our services.
- Ability to hold firm personal and professional boundaries.
- Ability to engage and work inclusively with Aboriginal and Torres Strat Islander People, CALD & LGBTIQA+ Communities.
- NDIS Worker Screening and NDIA On-Boarding requirements
- Full driver licence with no restrictions
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Our Culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email or visit our Careers page for additional contact details.
Find out more about a career with Mission Australia.
Your Benefits
- Rewarding work – every day you know you're making a real difference
- Not-for-profit salary packaging, reducing your tax (details via AccessPay)
- Free external, confidential counselling and access to chaplaincy support.
- Volunteering opportunities
- Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
How To Apply
To be considered for this opportunity, click 'apply' and send your application today
As a committed Circle Back Initiative employer, we will respond to your application.
Applications for this role are shortlisted as received and we are interviewing through the advertising period.
Exciting and Engaging Admin is calling, no need for stalling. Apply Now
