Rmt Workforce Coordinator

2 weeks ago

Ipswich, Australia Blue Care Full time

Reference Number

  • 44431

Position Title

  • RMT Workforce Coordinator

Employment Type

  • Casual

Entity

  • South West

Location

  • Ipswich Community Care

Enterprise agreement

  • Admin/Clerical
  • Level 4

Roles Available

  • 1

Position Summary

BlueCare | Ipswich Community | Workforce Coordinator

Location:
Ipswich Community Care

Employment Term:
Casual

Remuneration Value:
$35.18 per hour (Includes Casual Loading) +10.5% Super + Employee Benefits + Positive Work Life Balance

Hours:

Working within the spread of hours of 6:00am to 6:00pm, Monday to Friday, with the availability to do On Call or Rostered weekend work.


Your role:


As a Workforce Coordinator you will primarily be responsible for working with our customer demand, achieving optimal resource planning through effective rostering that is in compliance with the relevant Enterprise Agreement, and/or effective scheduling of customer services under a customer-led framework.

You will ensure accuracy of end to end processes through validation of scheduling data and work performed, enabling correct billing to the customer, funder claims, and payment of employees.

Your responsibilities will include, but not limited, the following:

  • Develop and update rosters (Kronos) to meet customer demand and are in line with relevant Enterprise Agreements.
  • Schedule customer visits within the set roster
  • Communicate regularly with both the customer and employee to ensure care support services are delivered in a timely manner.
  • Manage schedule tasks within our Client Management System (Procura CMS)
  • Reallocate work to fulfil prioritised visits and meet consumer expectations
  • Review timekeeping for accurate verification of hours worked against stipulated timeframes.
  • Coordinate, manage and resolve enquiries in a high pressure environment, including escalation of issues.
  • Receive customer feedback and inquiries, responding as required.

We'll look after you too:


Whether we're on the road, in people's homes or in our centres, everything our dedicated and passionate team of more than 8,000 people do is built on our commitment to recognising individuals while enabling independence, choice and freedom.

As the largest provider in Queensland, Blue Care delivers services to over 80 communities, offering you the opportunity to take your career anywhere from Coomera to Cairns.


We offer:

  • Access to notforprofit salary packaging & meals and entertainment benefits (Permanent and Part-Time employees only)
  • Flexible work arrangements supporting you to achieve worklife balance
  • Access to financial, retail and lifestyle discounts and benefits
  • Learning and development to support you in your role
  • Employee assistance and wellness programs

Your skills and experience:


You're a strong communicator, comfortable with managing customer expectations and confident speaking with individuals from all walks of life, demographics and backgrounds.

Your experience has provided you with a flexible but systematic approach to your work. With a keen eye for detail, you're confident in identifying errors and putting forward opportunities for improvements

You'll present with:

  • Effective verbal and written communication skills
  • Great timemanagement skills with an ability to prioritise your workload in a fast paced environment
  • Confidence with smart phone and digital devices or willingness to learn
  • Qualifications, skills and experience in Administration or Business is not essential but highly desirable.

Applicants are to provide a single page cover letter advising why they are suitable for the role.

Ready to work together?

  • We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety._
  • To ensure the health and safety of our people, and the clients, residents, patients and people we serve at UnitingCare Queensland, individuals are required to comply with statutory and Government requirements, such as public health directions, and UnitingCare's vaccination requirements policy, with respect to COVID19 vaccinations_

Contact Person

  • Sam Jones

Contact Number

Closing Date

  • 1
5/06/2023

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