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Customer Service Officer

4 months ago

Sydney, New South Wales, Australia CSR Group Full time

Customer Service Officer - Schofields:

Job no:

Work type:
Full time

Location:
Sydney

Categories:
Call Centre/Customer Service, Manufacturing/Operations, Transport/Logistics

Customer Service Officer - Rosehill

About the opportunity:

***Our Customer Service Officer role focuses on providing comprehensive internal sales and customer service support to internal and external customers with solar products and services.

The main responsibilities will be:

  • Provide first level support to our internal and external Customers, Suppliers and Sales Team by responding to enquiries, processing orders, preparing work order documentation and managing the customer service process for roof tiles
  • Engage in conversations with customers and provide product information and advice on roof tile products
  • Prepare sales orders & maintenance work orders and proactively follow up with customers & installers
  • Respond to changing needs of roofing maintenance work orders ensuring all stakeholders are informed and aware of changes being made
  • Manage stock availability in line with requirements
  • National Call Centre duties and requirements

What will make you an excellent fit?

  • Previous experience in a Customer Service position
  • Ability to work autonomously and as an effective team member
  • Excellent communication skills both written and verbal & the ability to deal with people at different levels
  • Excellent organisational skills, attention to detail & accuracy
  • Able to effectively coordinate and manage a range of stakeholders' requirements
  • Process orientated and is driven to deliver exceptional customer service
  • Good problemsolving skills and able to adapt and adjust work activities to achieve required results
  • Able to translate technical information to both technical and nontechnical audiences
  • Experience with SAP advantageous

What's on offer?

About us:

Monier has a very rich and proud history in the Australian and New Zealand building industries.

From the original terracotta tile to the extensive range available today, Monier tiles have long been a trusted roofing solution, standing up to our tough Australian and New Zealand conditions.


Advertised: 01 Mar 2023 AUS Eastern Daylight Time

Applications close: 20 Apr 2023 AUS Eastern Standard Time