Manager Customer Due Diligence

2 weeks ago

Brisbane, Queensland, Australia Great Southern Bank Full time

As the Manager, Financial Crime Customer Due Diligence you are accountable for creating a culture of exceptional performance, teamwork, commitment to excellence and a professional ethic that enables the achievement of team and organisational objectives.

You will support the Senior Manager, Financial Crime AML/CTF to deliver the operational Financial Crime AML/CTF strategy and ensure the implementation of Great Southern Bank's AML/CTF Program, including the delivery of end-to-end responsibilities and obligations.


Providing support to and in partnership with the Senior Manager, Financial Crime AML/CTF you will define, develop and implement the strategic priorities for Financial Crime AML/CTF operations at Great Southern Bank to ensure we efficiently and effectively deliver all regulatory obligations.


You will lead a team of skilled Customer Due Diligence specialists to achieve all compliance, quality and performance metrics to support the achievement of the enterprise purpose and strategy.


About you

  • Minimum 5 7 years' experience in the Financial Services industry and demonstrated Customer Due Diligence experience;
  • Previous experience in Active Operations Management (AOM) is advantageous; and
  • Experience within the Financial Services or related industry with exposure to resource planning, modelling and scheduling preferably with exposure to Active Operations Management (AOM).
  • Tertiary qualifications in a relevant field (e.g. AML/CTF, fraud, accounting, finance, business, law, IT, investigations, criminology) from a recognised tertiary institution, or studying towards the same
  • Ability to manage multiple priorities within a complex agile, fast paced environment and to plan, manage and control business solutions;
  • Proven initiative and ability to critically assess business data, practices and processes to continually optimise business and customer outcomes;
  • Ability to build, lead and motivate teams;
  • Ability to influence, negotiate and build consensus;
  • Experience in managing or in supporting the management of an operational team including coaching, performance management and development conversations;
  • Experience in making sound decisions and judgement under stress;
  • Approachable, positive, enthusiastic and confident;
  • Reliable and dependable in delivering results for your role and the broader Financial Crime Team;
  • An effective communicator, negotiator and problemsolver who thrives under pressure;
  • Highly analytical with strong attention to detail;
  • Selfmotivated and wellorganised with an ability to be flexible and adaptable to rapidly changing priorities;
  • Committed to providing exceptional levels of customer service;
  • Are dependable, enthusiastic, technically skilled, accountable and forwardthinking;
  • Strong negotiation, planning and organisational skills

What's in it for you?
We want you to make an impact.

You can be part of a growing and innovative organisation, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game.


You will be able to make a bigger difference with us While we might be a bit smaller than the majors, your circle of influence is infinitely greater.

You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.

We believe that investing in our people is central to upholding our great culture.

To help you be at your best, we provide a collaborative, flexible and supportive working environment that helps you balance career, family, health and the things you love doing.

We have a variety of employee benefits that you can access from discounted financial and insurance products, a variety of leave options, and benefits and incentives covering, health, wellness and lifestyle options.

Read more about these exciting benefits on our careers site

  • At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected._ _We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers._ _We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._
- #LI-Hybrid_

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