Manager Financial Crime Customer Due Diligence

2 weeks ago

Brisbane, Queensland, Australia Great Southern Bank Full time
Great Southern Bank is seeking a new Manager, Financial Crime Customer Due Diligence to join the team.

In this role you will be accountable for creating a culture of exceptional performance, teamwork, commitment to excellence and a professional ethic that enables the achievement of team and organisational objectives.

You will support the Senior Manager, Financial Crime AML/CTF to deliver the operational Financial Crime AML/CTF strategy and ensure the implementation of Great Southern Bank's AML/CTF Program, including the delivery of end-to-end responsibilities and obligations.


Your Responsibilities:

  • You will ensure operational strategies, priorities and processes are fully aligned and understood by all team members and will be responsible for driving the continuous achievement of best practice operational performance
  • You will cultivate, manage and foster professional relationships with key stakeholders and thirdparty providers to enhance communication, strategic alignment, service efficiency, solution generation and exceptional customer service
  • You will deliver compliance with all relevant AML/CTF regulatory requirements by implementing measures that ensure antimoney laundering and counter terrorism financing obligations are effectively managed by the Customer Due Diligence Team
  • You are responsible for all aspects of people management including the recruitment and onboarding, day to day performance and behaviours of your team and the development of your direct reports

About you:

  • Minimum 5 7 years' experience in the Financial Services industry and demonstrated Customer Due Diligence experience
  • Previous experience in Active Operations Management (AOM) is advantageous
  • Experience within the Financial Services or related industry with exposure to resource planning, modelling and scheduling preferably with exposure to Active Operations Management (AOM)
  • Ability to manage multiple priorities within a complex agile, fast paced environment and to plan, manage and control business solutions
  • Ability to build, lead and motivate teams

A little bit about us

For over 75 years, we've been putting our customers first, and today we look after the financial needs of more than 380,000 Australians.

We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.

We're ambitious and as we continue to grow, we are investing significantly in technology, products, and people.

We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.


We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team.

If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you

  • At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._

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