IT Support

2 weeks ago

Melbourne, Victoria, Australia Sensei Project Solutions Full time
Posted: 09/03/2023

Closing Date: 27/04/2023

Job Type:
Permanent - Full Time

Location:
Melbourne

Job Category:
Information Technology,Internal Operations

About Sensei:

  • We're growing.
You won't be the "new person" for long :
)

  • We're a friendly and fun bunch. We work hard.
  • We have high expectations, but we'll make sure we help you meet them.
  • We are a Microsoft Partner and deeply connected to the Microsoft Product Community.
At Sensei, people are at the heart of all we do. We are a team in every sense of the word - transparent, supportive, accessible and always backing each other.

We are proud, passionate and motivated to seize opportunities that improve the world of work for our clients and ourselves.

With an outcome-driven attitude, we're flexible and agile, encouraging each other to work in a way that sets individuals, teams and the company up for success.

Come join our diverse community, where together we celebrate our individuality and inspire each other to learn and grow.

We are committed to a respectful workplace that embraces and celebrates diversity, equity and inclusion. We welcome applicants from all backgrounds to apply

Why Join Sensei?
At Sensei, we work every day to improve the working world of those around us.

Since we began in 2009, we have focused on bringing world leading project and portfolio management solutions to our clients to help improve the way they work and enable them to reach their strategic goals.


We encourage our people to be curious and to continuously learn and grow - thriving on challenges, solving problems both simple and complex, to create the best possible solutions to meet our clients' needs and to advance our industry.


How we create these outcomes is as important as what we create, and the Sensei spirit is energetic and welcoming with a distinctive flair about it We have fun, share our stories, celebrate our successes and most importantly, have each other's backs - and we have yours, too.

As an employee, you become part of the extended Sensei family. We are really proud of our people, our clients, and what we are building at Sensei.

Role Overview


This newly created role is a great next step in your IT support and security journey, and ideal if you thrive on seeing the fruit of your work transform the way we do business.

We're looking for an IT Support and Security specialist to take ownership over the internal technical operations of various systems and platforms, to improve internal IT efficiency, to work with all different teams across our business to ensure they have the tools to do their jobs better, and to always have an eye on process and systems improvement opportunities across the organisation.


What your day may include:

  • Security Officer related tasks, including (but not limited to):
  • Assume overall responsibility for the security of Sensei's IT framework.
  • Identify potential vulnerabilities in our current IT infrastructure.
  • Work with key team members in the business (including the Product Development Team Lead, Client Care Manager and GM
  • Operations) to develop and implement a comprehensive plan to secure our IT infrastructure.
  • Keep up to date with developments in IT security standards and threats.
  • Review and update Sensei's Information Security Policy (and other related policy documents) on a minimum yearly basis.
  • Education of colleagues about security and best practices relating to IT security.
  • Understand the fundamentals of our internal systems (e.g. our Project Management software tool, our D365 instance, etc.) and our external systems providers (e.g. Xero, Elmo, etc.)
  • Take on ownership of all internal Sensei IT tickets.
  • Work through these in a thoughtful, pragmatic fashion
  • Work towards SLAs established with the business.
  • Ensure that our offices are well appointed with appropriate levels of network infrastructure.
  • Address any devicerelated queries from the Sensei team.
  • Onboarding and offboarding procedures as they relate to IT (set up user IDs, assign/manage licences, new device acquisition and setup, close down procedures, etc.).
  • Contribute thoughts to relevant policy reviews (i.e. IS Policy, Privacy Policy, BCPs, etc.)
  • Run induction for new starters (minimum monthly basis) outlining their responsibilities as it pertains to information security.
  • Have an awareness and understanding of Sensei's approach to Microsoft licencing.


 Advise GM
  • Operations when new licence purchases are required.

Desired Skills and Experience:

Sound interesting? Here's the key skills set you'll need to qualify:

  • 2-3 years' experience as an IT Support specialist or Application Support specialist.
  • An understanding of a range of Microsoft products.
  • A suitable level of IT security knowledge and experience.
  • High proficiency in helpdesk support principles, prioritisation and meeting SLAs.
  • An eye for detail and a curiosity to make things better.
  • Ability to guide stakehol

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