Communication & Engagement Specialist

2 weeks ago

Melbourne, Victoria, Australia IAG New Zealand Full time

READY FOR ANYTHING
At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration.

We call it the IAG way, and it means we all share a 'ready for anything' mindset that sets the tone for positive actions and positive outcomes.

We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.


As the largest general insurance group in Australia and New Zealand, we own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.

We are ready for anything.

Job description:

The purpose of the role and your unique contribution is to develop, execute and maintain the EPMO's communications strategy and become a trusted advisor for communiations that support the enterprise change agenda and strategy.


Key Responsibilities:

  • Develop and embed a Communications Strategy for EPMO that covers:
  • EPMO team
  • The broader achievements of the Strategic Change Portfolio as a whole
  • Maintaining an EPMO brand and presence including articulation of service offerings
  • Developing/maintaining communications channels as per the strategy (including internal team related and external stakeholder facing) and acting as the central point of contact for updates and amendments as required
  • Develop and maintain the EPMO stakeholder map as per the comms strategy, actively maintaining relationships with our key SC&P stakeholder groups to ensure this remains relevant
  • Development of templates and supporting guides to provide best practice across communications activities; to be utilised internally by the EPMO and externally by our Strategic Change and Partnering Teams.
  • Champion consistency of team materials and standardisation where applicable
  • Ad hoc communications support to the team including assistance with messaging and tools
  • Trusted advisor to the wider SC&P teams on messaging and tools

Skills & Experience

Capabilities

  • Exceptional written communication and design skills with demonstrable experience of building engaging and informative content
  • Ability to collaborate and communicate effectively with diverse groups of stakeholders and build relationships across the enterprise
  • Ability to quickly assimilate large quantities of information from different sources (sometimes with a technical focus) and identify/interpret into (simple) key relevant messages for different audiences
  • Self Motivated, comfortable to work independently or within a team as required
  • Contiuously sees opportunities for improvement and proactively implements enhancements to communications and channels

Technical Skills

  • Advanced MS Sharepoint/Powerpoint and familiarity with a range of Design tools and corporate comms channels (ie. Yammer)
  • Exposure to project delivery, PMO, resource management and Technology concepts
  • Working knowledge of the insurance industry (or similar financial industries)
  • Experience in either internal or external communications role working within a large scale and complex organisation.'

Qualifications:

  • Tertiary qualification in communications/advertising/marketing or similar field of study

Ready for anything? Let's talk.
Start your career journey with usApplications close on

Thusday 26th Januray 2023 at 23:59pm.
IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance.

Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.


IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees.

More information on our Reconciliation Action Plan can be found on our company website.

  • Amp Bank Customer Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityProvide an outstanding experience by taking inbound calls from AMP Bank customers, financial advisers and employers and adding value to each interaction by understanding their needs and delivering the best service.You will be given comprehensive initial training to get you off to a strong start, so it doesn't matter if you have no relevant...

  • North Service Centre Inspecie Specialist

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    North Service Centre Inspecie SpecialistIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And...

  • Internal Communications Lead

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • Director, Corporate Communications

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    The Opportunity at Culture AmpThis is a truly unique opportunity to lead corporate communications for Culture Amp, within the Brand and Communications team.We are the storytellers, curators and custodians of translating strategy, company values and our view on the world of work.The Director, Corporate Communications will step into a new role at Culture Amp,...

  • Internal Communications Lead

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    The Opportunity at Culture AmpThis is a truly unique opportunity to join our Employee Experience and Communications team. We are the storytellers, curators and custodians of translating strategy, company values and priorities to help Culture Amp communicate better, improve alignment and increase productivity; ultimately creating an informed and engaged...

  • Technology Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Technology Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Nsc Complaints Resolution Specialist

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe Customer Resolution Specialist is responsible for helping the Client Servicing teams to continuously improve the quality of our customers' experiences.This is done by partnering with your colleagues and stakeholders to actively respond to complaints/disputes and using the feedback to turn negative customer experiences into positive ones...

  • Nsc Quality Coach

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe Quality Coach is responsible for training and ongoing coaching support to complaints resolution specialists, to effectively resolve complaints received within regulatory timeframes.How you will make an impact Review complaint responses and provide feedback and coaching in a timely manner to enhance service the competency of complaints...

  • Global Esop

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Complaints Team Quality Coach-North Service Centre

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Complaints Team Quality Coach-north Service Centre

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Complaints Team Quality Coach-North Service CentreIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could...

  • Pricing Manager

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Pricing Manager

    1 month ago

    Melbourne, Victoria, Australia AMP Full time

    Job DescriptionIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Pricing Manager

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Job DescriptionIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Manager - Security Governance & Customer Trust

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Adviser Education Analyst

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Adviser Education AnalystIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Learning & Organisational Development Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Account Executive, Smb

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Technical Product Owner

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Technical Product OwnerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...