Support Service Coordinator, Pacific Labour
1 week ago
Support Service Coordinator, Pacific Labour Facility - Brisbane
Project Overview:
The PLF works with DFAT and DEWR to support the administration of the PALM scheme and facilitate opportunities for Australian employers to connect with workers from the Pacific and Timor-Leste.
The PLF is managed by Palladium and has been established as a trusted intermediary in supporting Australia-Pacific circular labour mobility.
Role Overview:
Responsibilities:
- Intake, Triage & Referral Management including managing all intakes and ensuring appropriate record keeping into the record management system (MIS).
- Deliver responses to all intake matters including direct resolution and/or referral/escalation of matters.
- Coordinate crossPLF stream referrals and engagement.
- Facilitate engagement of relevant stakeholders in the resolution or escalation of issues. Stakeholders may include participating countries, Approved Employers, DFAT.
- Provision of general information, advice and support to Approved Employers, community members and workers with general support needs, including assisting with worker onarrival needs, general welfare matters and return of workers' home.
- Provide input in continual service system improvements including identification of trend issues or gaps in processes and information.
Requirements:
- Demonstrated experience in a relevant discipline, e.g. Community Services, Human Services.
- High level relationship management skills, including demonstrated ability to work with diverse stakeholders.
- Strong decisionmaking, professional judgement, risk management, and ability to work autonomously.
- Demonstrated cultural competency, problem solving and conflict resolution skills.
- Excellent written and oral communications skills with demonstrated experience in using communications strategically for advocacy purposes.
- Competency in the use of Microsoft Word and Excel and Outlook.
Benefits:
- Flexible working arrangements
- Modern office in central CBD location
- Great team culture with social activities and events
- Working for a program that is making positive impact
Applications close on 8th January 2023 and will be assessed on a rolling basis.
You must have valid Australian work rights to be considered for this position - visa sponsorship is not available.
About Palladium - Palladium is a global leader in the design, development and delivery of Positive Impact - the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people's lives**.
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