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Technical University Coordinator

3 months ago

Rowville, Victoria, Australia SRAM Full time

Overview

Develop and deliver product education that will support both our industry partners, internal teams, cycling education partners, and OEM manufacturers. This person is a product expert, a talented storyteller, a source of truth, and is tasked with understanding all SRAM technologies, service procedures, and communicating how they benefit the rider's experience on the bike.

Responsibilities

Distill the complex technologies that make up SRAM products into tangible, educational, and effective messages creating brand awareness in Australia. Co-Develop SRAM Curriculum and deliver in person, on camera, and in print. Provide effective and motivating education to all that attend and provide a positive influence to help bolster SRAM relationships. Coordinate with Account Managers to develop and deliver training to OEM's, Distributors, Service Centers, & Assemblers to uphold SRAM standards and ensure the best support for our retailers and riders. Ensure all Distributor locations have consistent touch points for service education, retail training, operations review, and quality control. Answer technical product queries with in-depth knowledge of SRAM products, including current and previous product lines. Identify new issues as they occur in the market and adjust SRAM Curriculum to it. Regularly communicate trends to Quality Department for continuous improvement. Conduct annual training courses for technical sales and service skills for each model year. Support OE Assembly Training team as needed. Support SRAM Training programs in the Australia market with a focus on SRAM distributors, coordinate the STU Online LMS, and deliver training to internal SRAM teams and employees. Support training at industry events at customer locations. Partner with industry training programs to best leverage SRAM goals. Function as an information conduit with internal and external stakeholders to promote awareness of training effort. Organize logistics of office-based STU program, including calendar and curriculum creation, transportation accommodations, and act as touchpoint for prospective students and alumni. Effectively communicate with Training Manager with cadenced reporting.

Qualifications

Relevant bicycle Industry experience with mechanical aptitude (5+years). Possess excellent verbal and written communication skills. Project management experience and ability to build schedules, communications, and logistics. Ability to build presentations and thrive on presenting to a group and camera. Successfully manage multiple demanding tasks simultaneously. Ability to travel up to 20% as needed (international and domestic). Passion for cycling. Bike retail experience is a plus. Solid planning and organization. Comfortable in public speaking and instructing a large group over multiple days. Ability to adapt quickly to an ever-changing market. Be an active listener and strategic thinker. Approachable.