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IT Support Officer

2 months ago

Rowville, Australia Universal Biosensors Full time

Universal Biosensors (UBI) is a world leading ASX-listed Australian company (ASX:UBI) which develops, manufactures and sells biosensors for use in several industries around the world. Our biosensor technology has been used in more than 10 billion measurements for blood glucose monitoring and blood coagulation (Xprecia Prime) patients worldwide. Our technology is also providing solutions in the wine industry with SENTIA™ and the veterinrary industry with PETRACKR™. In addition, we continue to develop new applications for our technology within human health, food and agriculture.

What you will do

UBI is seeking a highly motivated, enthusiastic and driven individual to join our team at the Corporate HQ in Rowville (Victoria) as the IT Support Officer, reporting to the Senior Systems Administrator.

In a supportive technical role, you will be responsible for supporting various technology platforms (inc Microsoft Dynamics 365 Business Central as our ERP) and tools provided to staff as well as general desktop support services.

Requirements

Who you are

We are looking for a proactive candidate who is tertiary-qualified in an IT (or related) field with a minimum of 3 years’ experience in a similar L1/L2 support role. This role is primary liaison with our outsourced ERP service provider.

The role will perform (but not limited to) the following activities:

  • manage and execute service requests logged via IT helpdesk
  • maintains all ERP manufacturing specifications, BOMs, routings, inventory items, vendor details to the required levels of accuracy and traceability
  • Ensure that new and existing processes within ERP adhere to UBS quality manual and FDA, ISO13485 and ISO9001 requirements, i.e. execute functional testing and participate in cyclical certification audits.
  • maintains software license register and required renewals
  • assist in developing automation (where possible) in ERP
  • identify, investigate and resolve incidents/problems with ERP system software and interfaces (with other applications) to take remedial action where necessary
  • assist in infrastructure and software upgrade projects when required
  • look to continuously improve system security and efficiency, utilising guidelines such as GAMP 5 and ITIL.

You are a self-starter with the ability to work autonomously and collaboratively – bringing knowledge and skills such as:-

  • Microsoft and ITIL certifications are desirable, but not essential.
  • Sound working knowledge of Microsoft Office software, inc. SharePoint.
  • Experience in providing L1 assistance in Microsoft Dynamics 365 Business Central is essential: in a manufacturing environment, including all modules such as purchase, warehouse, manufacturing, sales & marketing and financial management.
  • Working knowledge of network topologies, configuration and hardware
  • Experience supporting other business applications would be well regarded, e.g. HubSpot, Continia (expense platform).
  • Typical experiences in Windows O/S, FTP, TCP/IP, DNS, server backup/recovery, active directory, group policy, VoIP

You will possess key qualities such as:-

  • Strong team player with exceptional customer service
  • Strong communication skills over phone, email and other online channels.
  • Attention to detail with critical thinking
  • Strong work ethic, positive attitude and high degree of self-motivation
  • Effective time management and prioritisation skills
  • Resilient, positive and not afraid of hard work
  • Demand success in your role

Benefits

The successful candidate will enjoy the following benefits:-

  • Flu vaccinations
  • Employee Assistance Program
  • Vibrant work culture
  • Novated Leasing

This is a rare opportunity with a strong and successful business. If you feel you’re ready to take the step forward, please apply with your current CV, highlighting your relevant skill sets and experience

Please apply ONLY if you have full working rights in Australia