Digital Support Engineer

1 week ago

Parramatta, New South Wales, Australia AMP Full time

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

How You'll Make an Impact

As an Digital Support Analyst (Lvl 2), you will play a vital role in ensuring the seamless operations of AMP's digital platforms and customer experience solutions. Your technical expertise and problem-solving acumen will directly impact our ability to deliver exceptional user experiences and engage our customers effectively. You will be the front line of support, investigating and resolving defects, collaborating with cross-functional teams, and fostering effective relationships with both business and IT stakeholders. Through your diligence and attention to detail, you will contribute to the stability and health of our application systems, enabling AMP to maintain its position as a trusted and innovative financial services provider.

What You'll Bring to the Team

You will bring a fresh perspective and a passion for delivering outstanding customer service. While formal experience is valued, we are equally excited about your potential, resilience, and eagerness to learn in a fast-paced environment. Your strong analytical and problem-solving skills, coupled with your knowledge of digital technologies, will be instrumental in addressing complex issues and ensuring efficient incident resolution.

You will thrive in a collaborative setting, working closely with testing teams to ensure comprehensive quality assurance processes. Your excellent communication abilities, both written and verbal, will facilitate seamless interactions with internal and external stakeholders, fostering an environment of shared understanding and trust.

Furthermore, your exposure to the software development life cycle (SDLC) and familiarity with tools like JIRA, Confluence, and Service Now will streamline your workflow, enabling you to make meaningful contributions from day one. Your hunger for knowledge, coupled with your proficiency in Microsoft Office suite, database/SQL skills, and familiarity with AWS and logging/monitoring tools, will position you for success in this dynamic role.

You'll thrive here if...

If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.

If you're someone that can hold their own, you'll find AMP quite liberating.

Why we think you'll love working at AMP

Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on – better for it.

We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.

Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

We believe in the power of inclusion and diversity

We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

Ready to create your tomorrow?

If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don't procrastinate We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Looking forward to meeting you.

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