Sales Support Coordinator

1 week ago


Scoresby, Victoria, Australia Thermo Fisher Scientific Full time
It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters.

We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.

Thermo Fisher Scientific enables our customers to make the world healthier, cleaner and safer.

Sales Support Coordinator

  • The Sales Support Associate exists to support our commercial sales team by providing first pointofcontact resolution to enquiries arising from our fieldbased Account Managers, Product Specialists and Sales Specialists.
  • As a team member each operator will perform key tasks and be responsible for delivering timely and accurate responses either directly to customers or back to the requesting Account Manager
  • Key Responsibilities:
  • Provide first level support to the field sales team by responding to their customer requests for information on quotations, product information, standard pricing and stock availability enquires.
  • Communicating indirectly with customers on behalf of the field sales team in relation to information they require.
  • Liaise with the sales force to ensure transparency on your activities with the customer and communicate any action or follow up required.
  • Facilitate the 'goods on approval' process and maintain accurate records to ensure compliance of process and mínimal disruption on Masterpack (ERP).


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