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Sales Support Coordinator
1 week ago
We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.
Thermo Fisher Scientific enables our customers to make the world healthier, cleaner and safer.Sales Support Coordinator
- The Sales Support Associate exists to support our commercial sales team by providing first pointofcontact resolution to enquiries arising from our fieldbased Account Managers, Product Specialists and Sales Specialists.
- As a team member each operator will perform key tasks and be responsible for delivering timely and accurate responses either directly to customers or back to the requesting Account Manager
- Key Responsibilities:
- Provide first level support to the field sales team by responding to their customer requests for information on quotations, product information, standard pricing and stock availability enquires.
- Communicating indirectly with customers on behalf of the field sales team in relation to information they require.
- Liaise with the sales force to ensure transparency on your activities with the customer and communicate any action or follow up required.
- Facilitate the 'goods on approval' process and maintain accurate records to ensure compliance of process and mínimal disruption on Masterpack (ERP).
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