Billing Specialist

2 weeks ago

Melbourne City Centre, Victoria, Australia NTT Full time

Senior Order Management & Billing Specialist


In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant.

No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things.

It's time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.


Want to be a part of our team?


As Senior Order Management & Billing Specialist you will provide operational support to our client, one of Australia's largest retailers, as well as to associated internal parties.

Working closely with the Sales Support and Purchasing Teams to upload client orders into SAP, manage backorder reports, sales order management, processing of maintenance paperwork for contracts and client query and escalation management.

NTT provide excellent flexibility around working form home and the office

Working at NTT

Sales Order Management

  • Accurately upload client Purchase Orders ensure all details match
  • Manage all aspects of the Sales Order Cycle within SLAs monitoring ETA's against client and project schedules, manage stock on hand, process order amendments, sourcing alternate suppliers, releasing product deliveries, sourcing proof of delivery confirmation, process warranty and credit return requests, review warehouse quarantine cases,
  • Work with the Purchasing Team to ensure any order issues are resolved in an efficient and professional manner.
  • Management of sales order upload issues, including the processing of SAP iDoc errors.
  • Expedite urgent orders with the Purchasing Team to ensure client delivery time frames are met.
  • Liaise with clients and any relevant internal staff to carry out logístical functions for project sales orders within SLAs
  • Manage and monitor all hardware orders to ensure they are proactively billed in a timely manner
  • Attend regular meeting with Project Mgrs, 3P Logistics Team and Sales Team

Project Logistics & Co-ordination

  • Monitor customer orders queue for escalations / cancellations
  • Update pipeline and dashboards for orders
- releasing product deliveries to according to the project schedule
- sourcing proof of delivery (POD) confirmation
- creating internal stock transfers (via ZME27)
- manage stock allocation between orders (via MB1B - transfer posting)
- handling of third party stock (if applicable)
- attend meetings with the Woolworths team as required

Backorder Report Management

  • Access automated SAP ETA report daily and action any outstanding or problem sales orders accordingly. This should be in alignment with existing KPIs

Forecasting

  • Conduct periodical forecast review of applicable hardware orders and confirm likelihood of billing within the current month.
  • Prioritise and finalise for billing high value 'forecasted in' orders
Other general tasks as required

Knowledge, Skills and Attributes:

To be successful in the role, you should be able to demonstrate:

  • Previous experience n sales order management, logistics administration, operational administration, billing, purchasing or similar
  • Previous SAP (or similar) experience highly regarded
  • Order processing/purchasing/supply chain/logistics experience preferred
  • Adaptable and flexible approach to changing business requirements
  • Ability to work as part of a larger team, with an understanding of projects and sales environments
  • Demonstration of NTT's core values of Agility in Action, Together's Best and Execute with Excellence
  • Strong client service ethic, ability to build rapport with internal and external clients.
  • Strong communication and interpersonal skills.
  • Professional, helpful and efficient manner.
  • Strong administrative and organisational skills in a high volume commercial sales environment.
  • Ability to identify and meet deadlines.
  • Good knowledge of basic networking products & IT product vendors
  • Ability to work under pressure.
  • Ability to learn quickly and grasp new concepts and procedures.
  • Strong attention to detail.
For more information about this or other opportunities, please contact Raid Ahmad. Please quote our job reference number

About us
NTT Ltd.

is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions.

We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.

NTT is proud to be an equal opportunity employer with a global

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