Night Manager

2 weeks ago

Parramatta, New South Wales, Australia Accor Apartments & Realty Full time

Mantra Parramatta, located right in the heart of Parramatta CBD, offers contemporary accommodation for guests with a mix of hotel suites and self-contained apartments, as well as the stylish Social House Dining and Bar and conferencing and function facilities.

There is always a lot happening in and around Parramatta, so in your free time take your pick from fantastic food and shopping options at Westfield Parramatta, to wide open outdoor spaces, heritage sites, pubs, clubs, theatres, movies and sporting events.

As the Night Manager, you will ensure the property runs smoothly from 11pm to 7am.

During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor maintenance matters, all to uphold the hotel's exceptional reputation.

Primary Responsibilities

  • Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift
  • Deliver continuous customer service throughout the evening, encompassing checkins, checkouts, and addressing guest inquiries
  • Manage the reception desk and oversee night audit and reporting procedures
  • Uphold overnight property security standards
  • Assist in preparing for the daytime team's operations
Skills and Experience

  • Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a steppingstone to various opportunities in operations or finance
  • A positive demeanour and capable of working independently
  • Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits
  • Quick thinking, customercentric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences
  • A keen eye for detail to ensure accurate daily revenue capture and reporting
Accor Benefits

  • ALL Heartist Membership
  • Take advantage of discounts on accommodation and food & beverage worldwide
  • Family & Friends Discounts
  • Available on a range of accommodation, services and events for those who mean the most to you
  • Accor Live Limitless (ALL) Loyalty Program
  • Earn status & reward points on your worldwide stays


 Learn Your Way
  • Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy


 Build Your Network
  • With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide


 Worldwide Opportunities
  • We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

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