Technical Support Analyst

2 weeks ago

Mackay Regional, Australia DFP Recruitment Full time

Technical Support Analyst.


DFP have partnered with a dynamic organisation who are looking for a Technical Support Analyst to join their collaborative team.

This is a permanent position, paying up to $58,000 + superannuation per hour across an 8-hour day and is be based in the CBD.

This is a hybrid role and also offers an on-call component with 5 weeks annual leave per year instead of 4 weeks.

This organisation also provides on-going training with career progression opportunities.
Due to the nature of the companies industry, they can only consider Australian Citizens.

The Role:


The Technical Support Analyst will provide responsible, reliable, and respectful service desk support to users of this organisations systems within the service level agreement timeframes and as directed.

This role is the first point of contact for them regarding ICT/Technical incidents and service requests.

Responsibilities:

  • Provide first point of contact for them regarding IT incidents, service requests, and enquiries by phone, email, remote access.
  • Proficient in Microsoft products including Windows 10/11, Office 365, Outlook, MS Teams and Active Directory.
  • Resolve incidents and service requests within established timeframes in accordance with Service Level Agreements via their service management tool.
  • Maintain ICT systems, monitoring alerts and prioritising and escalating issues to the correct team.
  • Deliver consistently high customer service while striving for a high level of first contact resolution.
  • Ensure that records/documentation is kept up to date on the status of reported incidents and service requests and ensure all activities are recorded in the service management tool.
  • Actively develop and maintain working relationships with all system users, other ICT support areas and service providers.
  • Contribute to Knowledge Base content in line with writing styles and content guidelines.

To Apply:
Applicants are required to be Australian Citizens.
If you would like to be considered for this fantastic permanent role with a lot of career progression opportunities, please click "APPLY NOW" sending your resume in WORD Format or for a confidentialphone chat please call Katrina Thorburn at DFP Recruitment on


DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.

If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

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