Governance Administrator

2 weeks ago

Hunter Valley, Australia WesTrac Full time

_At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO , access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More._

About the Role


WesTrac have a unique opportunity for an energetic and resolution focussed Governance Administrator to join the Operational Excellence Team based from our Tomago Branch.


The Operational Excellence team is a group of passionate, professional, supportive and high performing individuals collectively responsible for delivering innovative solutions and support to our Operational Departments.


Reporting to the Project Manager, the Governance Administrator is our ERP system Super User, working closely with our operational stakeholders to troubleshoot and resolve queries for work order reconciliation as well as governing and maintaining the system.

In this dynamic position you will utilise your passion for data analysis and practical problem-solving skills to effectively manage requests through the Service Work Order Helpdesk, as well as providing system governance feedback to the Operational Excellence Team and respective department.

This position will be offered as a permanent full-time position, working 40 hours per week, Monday to Friday.

Key Responsibilities

  • Champion the Super User functions of our ERP system
  • Manage the service work order reconciliation to ensure compliance with company policies and best practice
  • Respond and process helpdesk tickets and enquiries
  • Accurate and timely data entry to coincide with month end reconciliation of customer invoicing
  • System governance feedback Identifying improvement initiatives and training for the operational teams
  • Provide administration support to the wider Operational Excellence Team
  • Uphold the WesTrac SPARC (Safety, Pride, Accountability, Respect, Customer) values

Skills & Experience

  • Certificate IV in Business Administration or equivalent
  • Advanced level of the Microsoft Office suite; particularly Excel and Word
  • Exceptional interpersonal, written and verbal communication skills
  • High attention to detail with a commitment to continuous improvement
  • Demonstrated analytical and problemsolving skills to effectively resolve issues
  • Strong time management skills and the ability to meet and prioritise competing deadlines
  • Committed to understanding customer needs with the ability to build and maintain successful working relationships

Benefits

  • Fitness Passport for the whole family
  • Competitive remuneration
  • Annual Remuneration and performance review
  • Income protection with 24/7 coverage
  • 12 weeks paid parental leave
  • Online Learning Library to support your continued development
  • Refer a friend program work alongside your mates and receive up to $3000
  • Novated leasing options
  • Purchased Leave program
  • Opportunities for growth and development
  • Employee Wellness Program
  • Discounted private health insurance


If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.

For further information regarding this role, please contact our Kaitlin on and quote job number

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.

  • At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture._

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