Jocc Operations Controller
2 weeks ago
- Access to a range of employee benefits, including our staff travel program
- Multiple opportunities available
Jetstar's Operations Delivery team are nothing less than the nerve centre of our airline.
All of our team members within our Operations Delivery team play a critical role in managing the logistics compliance and safety relating to daily movements of our aircraft, team members and passengers.
About the OpportunityJetstar is always looking for proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice. As a JOCC Operations Controller you will be responsible for coordinating network operations.
As the Operations Controller you will maintain a central safety focus, balancing cost, customer and commercial outcomes, whilst ensuring the requirements of key stakeholders are not compromised.
You will work to deliver network operations to schedule, anticipate and proactively respond to foreseeable network disruption with a 'preventative' approach and Immediately triage and respond to unforeseeable network disruption.
Reporting to the Senior Manager JOCC Operations and Customer, your main accountabilities will include:- Provide timely and accurate information and effectively communicate this across JOCC stakeholders.
- Monitor aircraft movements, maintaining schedule integrity around ontime performance across AU/NZ domestic and international networks
- Coordinate with Maintenance Operations regarding maintenance implications from offschedule operations
- Effectively coordinate operational requirements during disruptions while maintaining regular communication with downline ports.
- Ensure the safety and security of all people, assets, systems and procedures engaged in or associated with the airline through compliance with Jetstar policy & procedures
- Effectively communicate with the Customer Recovery Team regarding customer recovery and customer flow during periods of disruption
- Bachelor's Degree qualification in Aviation / Engineering Management (preferred)
- Minimum +2 years' experience, knowledge and understanding of airline operations
- Proficiency using the Rocade and Skyport systems
- An understanding of relevant aviation legislation
- Demonstrated ability to deliver in demanding, timesensitive environments
- Resilience with the ability to cope well under pressure
- Be motivate and demonstrate a proactive approach to work
- Excellent communication skills including the ability to influence at all levels
- A high degree of attention to detail
- Intermediate or above proficiency with Microsoft Office suite, specifically Excel and Word
What's in it for you
- Our team members enjoy access to unlimited heavily discounted fares to destinations all over the world not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
- Access to a range of salary packaging and leave benefits.
- As a member of the Qantas Group, you will have the opportunity to build a career across multiple functions, locations and airlines.
- Structured programs and resources to support your health and wellbeing and development.
- Talk to us about how we can make this role work flexibly for you such that you can achieve your potential.
The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004.
Collectively the Jetstar Group offers more than 5,000 (pre-COVID) flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region.
The Group operates a fleet of more than 90 aircraft, including Airbus A320, Airbus A321 and Boeing 787-8.
Jetstar's mission is to offer all day, every day low fares to enable more people to fly to more places, more often.
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