Guest Service Agent

2 weeks ago


Toowoomba, Queensland, Australia MINOR Hotels Full time
Oaks Toowoomba Hotel are looking for enthusiastic and professional casual Guest Service Agents to join the Front Office Team.

Hourly Rate:
$28.46 per hour (Mon to Fri) + weekend penalties


The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence.


Responsibilities include:

  • Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
  • Meeting guests and customers when they arrive and ensure they are settled in their rooms.
  • Maintaining professional, open and honest communication to assist guests and make accurate bookings.
  • Professional presentation and communication skills
  • Ensuring that all daily tasks are completed accurately and in a timely manner
  • Completing daily administration duties.
  • Resolve & respond to guest complaints in a timely and professional manner
  • Maintain accurate guest accounts and assist with daily reporting
  • Providing guests with local information on attractions and events

Qualifications:

To be successful in this role you will require the following skills and experience:

  • Experience in high level customer service and guest services
  • Effective communication skills both written and verbal
  • A passion for delivering exceptional, proactive customer service
  • A welcoming personality and an unwavering positive attitude

Additional Information:

Join our positive and vibrant team and be rewarded with these team benefits:

  • A competitive salary or competitive remuneration package
  • Professional induction and ongoing development training.
  • 50% discounted rates throughout the Australia and New Zealand portfolio, as well as discounted rates throughout the Minor Hotels Group.
  • Health & Well Being programs
  • Reward Recognition programs, and more


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