Motel Manager

_Stunning 4 Motel in Highfields Toowoomba, QLD - Seeking Experienced Relief Manager_*Are you an experienced and customer-oriented individual with a passion for hospitality management? We have an exciting opportunity for a Relief Front End Manager at our stunning, nice, and tidy 4* motel located in Highfields Toowoomba, QLD.

We are looking for a great couple or single with a background in the industry to join our team.

Position:
Relief Manager

Job Type:
Part-time (2 days a fortnight) with potential to increase

Daily Remuneration:
$200 - $250 per day

Responsibilities:
As a Relief Manager, you will be responsible for ensuring a memorable guest experience through excellent customer service.

Your main duties and responsibilities will include:

• Efficiently managing the checkin and checkout procedures with a friendly and professional approach.
• Handling telephone calls, guest requests, and reservations promptly and proficiently.
• Ensuring guest safety and security by managing key access to hotel rooms and facilities.
• Providing guests with full product knowledge, upselling room categories where appropriate to maximize revenue.
• Creating reservations according to guest requests, availability, and budget.
• Assisting guests with special requests, restaurant reservations, transport, and other reasonable inquiries.
• Resolving guest complaints in a timely and professional manner, escalating to management when necessary.
• Safeguarding the motel against financial fraud by handling guest payments and credit card authorizations.
• Reporting outstanding balances or payment queries to management and following up accordingly.
• Maintain the recording of accurate float balances and daily cash and credit reconcilliation.
• Processing guest mail, messages, and deliveries while ensuring guest privacy and security.
• Maintaining a clear understanding of all current promotions and offers to provide accurate information to guests.
• Encouraging guest feedback and ensuring open communication across all departments to fulfill guest requirements.
• Maintaining a clear line of communication with higher management, including reporting all hazards and incidents, guest feedback and attendance of departmental training, as required.
• Ensure high standards of cleanliness and WHS policies are maintained.
• Ensuring all guest rooms maintain a high standard, including quality checks and removal of linen to assist housekeeping.

Requirements:

• Previous experience in customer service, ideally within the hospitality industry.
• Intermediate Microsoft Office skills, including Word, Excel, PowerPoint, and Outlook.
• Technological proficiency.
• Excellent verbal and written communication skills.
• Outstanding customer service and people skills.
• A friendly and professional phone manner.
• Highly organized and efficient, capable of staying calm under pressure.
• Ability to work 2 days a fortnight, with potential for increased hours in the future.
• Well rounded hospitality and customer service experience, enabling you help in different areas of the Motel when required.

Location:
Highfields Toowoomba, QLD

Join our team and contribute to creating unforgettable experiences for our guests in this beautiful location

Job Type:
Part-time

Salary:
$ $250.00 per day

Experience:

Customer Service: 1 year (required)

Work Authorisation:

• Australia (required)

Work Location:
In person

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