Residential Enquiries Officer

2 weeks ago

Hobart, Tasmania, Australia University of Tasmania Full time

Job no: 499134

Work type:
Part time

Location:
Hobart

Categories:
Administration, Student Services

Residential Enquiries Officer

  • Part time 0.8 FTE, fixed term position until September 202
  • Based in Hobart

The Opportunity
We are seeking to appoint a Residential Enquiries Officer within the Student Living Communities
based in Hobart City.


The University's Student Living Communities are a network of distinctive residential communities supporting a diverse cohort of undergraduate and postgraduate students from regional Tasmania, mainland Australia and overseas who are enrolled at the University in Hobart, Sandy Bay, Launceston or Burnie.

Each residential community has its own identity and sense of place in a city centre or on campus and may be fully catered, self-catered or a hybrid catering model.

Students across all communities have access to high quality academic support, leadership and civic engagement opportunities, cross community sporting and cultural events, and proactive well-being and monitoring programs.


Key Accountabilities:

  • Respond effectively and efficiently to a wide range of student enquiries in a studentcentred, solution focused and efficient manner through inperson, phone and webbased modes of service delivery.
  • Ensure that students are provided with accurate first contact resolution or seamless and appropriate triage to Tier 2 services; and that appropriate turnaround times for responses and resolutions are monitored and adhere to standard operating procedures and service performance requirements.
  • Actively contribute to a culture of productivity enhancement and performance improvement of individual and team by identifying opportunities for process improvement and simplification, by reviewing student feedback to inform continuous service quality improvement, and by understanding enquiry traffic and trend to determine root causes and appropriate responses.
  • Work collaboratively with Student Accommodation, Student Living and broader Utas teams in order to ensure that consistent high level of service is provided whilst working within tight timeframes; and to deliver individual and the team's performance targets.
  • Undertake other duties as assigned by the supervisor.

Your Application

  • Diploma in relevant discipline and demonstrated service centre experience; OR an equivalent combination of relevant experience and education/training.
  • Evidence of excellent interpersonal, verbal and written communication skills, the ability to contribute to a positive customer focused culture and the ability to remain calm and focused when working under pressure.
  • Experience in customer service delivery and solution focused attitudes with capacity to use discretion and initiative; capacity to exercise sound judgement and escalate appropriately in accordance with operating procedures.
  • Proven ability to provide feedback on trends, system efficiencies and communication platform effectiveness; and ability to identify areas for improvement.
  • Ability to work flexibly in response to changing work; ability to meet deadlines; and ability to deliver high quality outcomes.

Remuneration


Appointment to this role will be at HEO 4 and will have a total remuneration package of up to $86,321 pro rata comprising base salary within the range of $69,646 to $73,779 pro rata plus 17% superannuation.


How to Apply

  • Please refer to the attached Position Description Below for full details.

Applications close Thursday, 14 September 2023, 11.55pm

  • The University of Tasmania strongly encourages employees to maintain COVID19 vaccination in line with relevant Australian Government health advice. _
  • To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role._

Advertised: 31 Aug 2023 Tasmania Standard Time

Applications close: 14 Sep 2023 Tasmania Standard Time

  • Student Enquiries Officer

    2 weeks ago

    Hobart, Tasmania, Australia University of Tasmania Full time

    Job no: 499439Work type: Full time, Part timeLocation: HobartCategories: Student ServicesStudent Enquiries Officer Customer service with a solution focused work ethic Multiple full time and part time roles available Based in HobartAbout the opportunityWe are seeking to appoint a Student Enquiry Officer in the UConnect Service Centre in the Student Life and...

  • Business Enquiries and Transactions Officer

    2 weeks ago

    Hobart, Tasmania, Australia Tasmanian Government Full time

    Department of State GrowthTransport and Infrastructure ServicesRoad User ServicesApplications must be submitted by Thursday 11 April, :55 PMPosition details:Applications close: Thursday 11 April, :55 PM AESTAward/Classification:Tasmanian State Service Award General Stream Band 2Salary:- $64,821.00 to $69,764.00 per annumEmployment type: Permanent,...

  • Residential Manager – Aged Care

    2 weeks ago

    Hobart, Tasmania, Australia Catholic Healthcare Full time

    Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services and retirement living across NSW and SE QLD. Located in beautiful Coffs Harbour is our St Josephs Residential Aged Care home (112 beds) and we are seeking a Residential Manager to manage the day-to-day operations of the home. The home leadership...

  • Multi Residential Project Coordinator

    2 weeks ago

    Hobart, Tasmania, Australia NEX Building Group Full time

    The Wilson Multi Project Coordinator works closely with the entire Wilson Multi team, reports to the General Manager and is part of the Wilson Multi Project Delivery Team. The key focus of this role is to provide an exceptional support to clients throughout the design and construction phase of our residential projects.More specifically, you will: Be...

  • Payroll Officer

    2 weeks ago

    Hobart, Tasmania, Australia Australian Payroll Association Full time

    Team of - Chris employee fortnightly payroll Values driven organisation deliver excellence in customer service Hobart location hybrid roleJoin the largest care provider in Tasmania providing residential care, lifestyle villages and community services with 21 locations and 1100 employees.They are passionate about people and their quality of life.Located in...

  • Senior Legal Officer

    2 weeks ago

    Hobart, Tasmania, Australia Tasmanian Government Full time

    SENIOR LEGAL OFFICERDepartment of Natural Resources and Environment TasmaniaSalary: $103,123 to $125,536 pro rata, per annumLocation: Environment, Heritage and Land, Heritage and Land Tasmania, Land Titles Office, HobartEnquiries: Robert Manning, , Robert.Closing: 28/05/2024

  • senior legal officer

    2 weeks ago

    Hobart, Tasmania, Australia Tasmanian Government Full time

    Senior Legal OfficerDepartment of Natural Resources and Environment in TasmaniaSalary Range: $103,123 to $125,536 per annum (pro rata)Location: Environment, Heritage, and Land division in Hobart, TasmaniaEnquiries: Contact Robert ManningClosing Date: 28/05/2024

  • Client Service Officer

    2 weeks ago

    Hobart, Tasmania, Australia Insurance House Full time

    As one of Australia's leading insurance brokerages, we are constantly growing, evolving and progressing thanks to our well trained and highly motivated people who share our values of Care, Leadership, Imagination and Professionalism.Founded in 1983 in regional Victoria, Insurance House is a known and trusted brand in insurance. Dedicated to the delivery of...

  • Technical Officer

    2 weeks ago

    Hobart, Tasmania, Australia City of Hobart Full time

    Applications Close:5.00pm Monday 19 June 2023**THE ROLEThe Technical Officer - Stormwater Services directly contributes to the success of the City, delivering professional customer service through the provision of technical investigation and assessment of stormwater and waterways infrastructure to assist Council in meeting its obligations under the Urban...

  • Agency: Liaison Officer

    2 weeks ago

    Hobart, Tasmania, Australia Hobart City Council Full time

    This job closes on Tuesday 20 February 2024 at 5.00pm**Ideally, you will have an Advanced Diploma in a Business/Public Administration field, or similar, coupled with several years of experience providing administrative support to elected officials or senior executives, or other formal qualifications in the related field, with a minimum of 3 years of...

  • Principal Compliance Officer

    2 weeks ago

    Hobart, Tasmania, Australia Tasmanian Government Full time

    Principal Compliance Officer :Department of JusticeConsumer, Building and Occupational ServicesRegulatory Compliance UnitApplications must be submitted by Tuesday 13 June, :55 PMPosition details:Applications close: Tuesday 13 June, :55 PM AESTAward/Classification:Tasmanian State Service Award General Stream Band 6Salary:- $102,836.00 to $116,312.00 per...

  • Accounts Receivable Officer

    2 weeks ago

    Hobart, Tasmania, Australia Hobart Private Hospital Full time

    HOBART PRIVATE HOSPITAL - Permanent Part Time Position available - Accounts Receivables Officer - **30 hours per week**Hobart Private Hospital is seeking an Accounts Receivable Officer. This is an exciting opportunity if you are an individual seeking advancement in the Administration Clerical field.You will provide the highest quality administration support...

  • Admin Support Officer

    2 weeks ago

    Hobart, Tasmania, Australia Adecco Full time

    Administrative Support Officer role within a reputable Government Department.Client DetailsReputable Federal Government DepartmentDescriptionPrimary responsibilities of this position include:Office administration activities (including financial management, procurement, facilities management, property administration, and security administration). Business and...

  • Administration Officer

    2 weeks ago

    Hobart, Tasmania, Australia Tasmanian Government Full time

    Administration Officer :Department of JusticeMagistrates CourtHobartApplications must be submitted by Sunday 14 May, :55 PMPosition details:Applications close: Sunday 14 May, :55 PM AESTAward/Classification:Tasmanian State Service Award General Stream Band 2Salary:- $62,933.00 to $67,732.00 per annumEmployment type: Permanent, fulltimeRegion: SouthLocation:...

  • Liaison Officer Lord Mayor

    2 weeks ago

    Hobart, Tasmania, Australia Osborne Richardson Australia Full time

    Salary:$50-60 per hourLocation:TAS - HobartRef:Liaison OffcrDescription:Osborne Richardson are delighted to offer an opportunity as a Liaison Officer Lord Mayor with City of Hobart.Role InformationHours per week: 3 Days Per Week (0.6FTE) till 20 December 2024 (with possibility of extension)Division, Unit & Team: City Enablers, Corporate Governance Unit, Lord...

  • Sales Administration Officer

    2 weeks ago

    Hobart, Tasmania, Australia Echoview Software Full time

    Part-time/Full-time | Permanent | HobartEchoview Software is the global leader in hydroacoustic (sonar) data visualisation and analysis software for the assessment of aquatic environments. Our flagship product, Echoview, is trusted by hundreds of organisations in over 60 countries and is the standard for advanced hydroacoustic studies in marine and...

  • Student Administration Officer

    2 weeks ago

    Hobart, Tasmania, Australia University of Tasmania Full time

    Job no: 499130Work type: Full timeLocation: HobartCategories: Administration, Student ServicesStudent Administration Officer (Exams) Full time, ongoing position Based in HobartThe OpportunityA key area within the Student Services portfolio, Student Administration is responsible for the operational support and enquiry management for students and staff in...

  • Food and Beverage Attendant

    2 weeks ago

    Hobart, Tasmania, Australia Grupo Mantra Full time

    An iconic beachfront hotel, Mantra Lorne offers premium event venues and accommodation at the start of the Great Ocean Road. Sitting on 12 acres of lush landscaped grounds, Mantra Lorne is the largest residential conference venue in Victoria. Are you a service superstar? Do you enjoy creating an unforgettable dining experience? Join our team as our next...

  • State Office Administrator

    2 weeks ago

    Hobart, Tasmania, Australia Surgeons Full time

    About the company The Royal Australasian College of Surgeons (RACS) is a not for profit, membership-based organisation leading the way in surgical performance, professionalism and patient care in Australia and New Zealand. With service to our members at the forefront of our business, we support ongoing learning and development for our surgical workforce...

  • Aps5 Case Officer

    2 weeks ago

    Hobart, Tasmania, Australia DFP Recruitment Services Full time

    Job description:The RoleDFP Recruitment are currently supporting a medium to large federal government agency in sourcing multiple APS5 Case Officers for a national program.This contract offers a generous hourly rate with accrued leave, overtime and 15.4% superannuation.You will work in a supportive environment, where employee well-being is prioritised with...